- Oversee and manage the implementation of CRM initiative (HubSpot) impacting 4 industry verticals and a multi-million dollar salesforce of 300+ team members. Developed and delivered change-management plan to secure buy-in and top-down support to ensure consistent messaging across organization.- Organized and facilitated 3+ month CRM training plan, proactively mitigated roadblocks to ensure project remained within scope (time & cost), and transitioning project to appropriate stakeholders for ongoing system management.- Lead and manage team of project coordinators to ensure project tasks remain on schedule; leverage Asana to track overall project progress and achievement of milestones/completion. Focus on growth opportunities for team to remain engaged and challenged, fostering team collaboration and encouraging resourcefulness.- Work hand-in-hand with BigIron’s executive leadership team to take the company’s strategic goals and priorities and bring them to life through end-to-end project management. - Oversee projects that create long-term value & organization-wide projects that drive revenue and overall efficiencies, allowing department leaders to focus on the growth of the company.- Manage projects that involve early-stage strategic planning, cross-departmental team leadership, oversight of strategic initiatives, and proactive project communication.

- Work with IT to strategize, design and implement Company Intranet to effectively manage and distribute company-wide information.- Design and Implement internal weekly newsletter to showcase employee photos, events, and general news.- Work interdepartmentally to ensure relevant information is distributed and communicated company-wide.- Plan, Organize and Direct Annual Sales Conference with over 350+ attendees; developed Swoogo mobile app for attendees to manage their personalized agenda.- Recipient of 2022 Marketing Shining Star Award.

- Responsible for managing, tracking, and overseeing completion of Aging-Related Research Study used by multiple departments at the corporate office; ensured the appropriate stakeholders were brought into discussions in a timely manner to support momentum and meet deadlines. - Automated and implemented inquiry process for external vendors and partners to cut down time spent on calls by nearly 50%; better understand value proposition before presenting potential partnerships to Chief Strategic Growth Officer. - Serve as liaison to external partners and cross-functional teams within organization for a multitude of pilot programs, from contract review through post-mortem report; projects included feasibility study, several technology pilots, collaboration for virtual hospital implementations, and framework for a clinical study.- Collect/review data, facilitate project meetings, and illustrate partnership value via Smartsheet Dashboard and presentations later used by Executive Teams; provide updates to Chief Strategic Growth Officer to give pulse readings on Key Accounts and Strategic Partnerships.

- Assist and provide administrative and legal support to the Franchise Development Team for all transactions, both resale and new. Maintain CRM database used for Franchise Development Team and mirror updates in separate CRM used by operations team.- Draft and revise Franchise Agreements for resales, expansions, and new territory purchases. Collect Franchise Disclosure Document receipts from prospects and spouses to ensure the appropriate 14-day and 7-day holding periods required by the FTC are met before opening documents for signature.- Review new franchisee articles of incorporation to ensure entity name is compliant with Right at Home requirements, as well as ensure adequate sole purpose statement is notated. Complete Assignment & Guaranty paperwork for applicable candidates that sign under their individual name.- Direct the annual Franchise Disclosure Document renewal process and facilitate discussion regarding changes across departments and their impact.- Collect, manage, and oversee resale process between buyer and seller from the approval stage through closing.- Collaborate with cross-functional team to make sure buyers and sellers are compliant with current year Franchise Agreement requirements including licensure, insurance, and general performance standards.- Update and maintain records relating to the distribution of funds upon payment of the franchise fee, including VetFran and Broker Achievement Levels.

- Responsible for the recruitment, interviewing, and onboarding process of all part & full-time team members at Vendorin LLC for Supplier Management, Customer Service, and Card Operations teams. Once the determination is made that a candidate is a good fit for the company, I then look to ensure each candidate is best placed within one of the 3 operational teams.- Leveraged the HRIS application, BambooHR to make the Onboarding process at Vendorin LLC more efficient by making the New Hire paperwork electronic, allowing the New Hire Packet to be completed before each new employee’s first day of work. As a result, this has saved upwards of 4 hours on the employee’s first day, enabling new employees to focus on training with their team members and direct supervisors.Consult on various topics related to the Vendorin Application process and payment retention opportunities of Vendorin's high-profile client by developing and suggesting viable solutions.- Establish and refine the Hyper-Care period and turnover process with the Implementation Manager to ensure a smooth transition into the Service Delivery department after Vendorin's campaign conclusion of Enablement program.- Lead and manage 3 service departments ensuring and promoting transparent communication across all cross functional operations teams.- Ensure exceptional customer service is delivered to all clientele and to a growing network of 250,000+ suppliers.- Develop and initiate new processes to support relationships between Vendorin and its channel partners.

- Addressed security concerns held by suppliers and clients by advising of the importance of each step taken by Vendorin to ensure every profile through the network is safe and managed appropriately.- Notified suppliers of failed payments and provide support for how to correct bank details; alerted clients of when to accept changes made by suppliers and to reissue payments for rejected/returned payments.- Assisted Vendorin clients in correcting payment files that are uploaded to the platform successfully, ensuring scheduled bank files are released in a timely manner to comply with projected value dates.

- Verified all updated information made by suppliers by completing a verbal validation with another officer within the supplier’s company to prevent fraud and to maintain the integrity of the Vendorin and Citi network.- Completed a series of validations that included test payments, OFAC scans, and verification of TIN through the IRS site for all newly activated accounts prior to advising clients to connect to their suppliers through both Vendorin and Citi platforms.

Assist Director of Residence Life in reporting and maintaining multiple aspects of Residence Life business operations such as contracting plans for the calendar year monthly occupancy reports and projections, and proactive proposals for upcoming short and long term projects.Maintain Iowa Western's housing network, eRez Life Software, Colleague system, and floor plans for 1300+ students while ensuring accuracy and proficiency among all databases.

Served as a knowledgeable resource to colleagues and customers about all aspects of on-campus housing at Iowa Western Community College. Communicated and worked closely with Residence Life Coordinators to ensure front desk operation standards remained consistent amongst all three front desks.

Communicated, collaborated, and corresponded between Resident Assistant staff and Residence Life Coordinator. Served as mentor support network for Resident Assistant staff and residents.

Promoted academic excellence, budgeted and allocated money for resident programs, and developed crisis-management. Implemented and enforced College and Residence Life standards and regulations to provide a safe, orderly and enjoyable living environment.