Manny D Email & Phone Number

WORK AUTHORIZATION: US CitizenTotal 9 +years of experience in BMC Remedy System & ITSM Modules and Maximo, have a rich implementation & working knowledge in the belowCurrently working as a BMC REMEDY Developer and Servicenow Developer on two different projects implementing agile methodology.BMC Remedy (ARS 9.1/8.1, 7.6, 7.1, 6.3, 5.1.2), Oracle (8i/9i/10g/11g), on various operating systems and hardware environments including Sun Solaris.Extensive knowledge on BMC Atrium CMDB and on the industry best practices of the information technology services and its IT Infrastructure Library (ITIL) framework.Extensive experience and knowledge in designing, configuring and Implement Remedy workflow objects such as Active links, Filters, Escalations and Menus according to predefined business rules.Extensively worked on web services and SOAP protocols for web-service that enables HTTP client with external web based (non ARSystem) applications using ARSystem 6.3/7.1.Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, change management and configuration management3rd party software integrations with Remedy/ServiceNow.Facilitate and support the rollout of new application and enhancements in ServiceNowConfigure ServiceNow Discovery and Orchestration.Advice functional and admin teams on design, development and overall ServiceNow best practices.Deployed and documented multiple 3rd party integrations to the Remedy ITSM system.