Manoela Barros Email & Phone Number

Brazil

• Lead customer relationships from the moment they join the company, becoming their point person and establishing strong relationships with stakeholders and decision makers.• Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.• Conducted comprehensive client training sessions to maximize product utilization and efficiency.• Developed and implemented customer success plans tailored to individual client needs.• Conducted regular… Show more • Lead customer relationships from the moment they join the company, becoming their point person and establishing strong relationships with stakeholders and decision makers.• Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.• Conducted comprehensive client training sessions to maximize product utilization and efficiency.• Developed and implemented customer success plans tailored to individual client needs.• Conducted regular check-ins and reviews with clients to ensure their goals were being met.• Analyzed customer feedback and data to identify areas for improvement and implemented solutions.• Implemented ERP systems, enhancing overall operational effectiveness and data accuracy• Collaborated with sales, product, and support teams to address customer needs and resolve issues.• Monitor metrics, usage patterns and engagement levels, identifying upselling and cross-selling opportunities with the sales team.• Conduct regular follow-ups to understand customer goals and challenges, offering customized solutions and services.• Collaborate closely with development and product teams to provide feedback and contribute to the continuous improvement of our products. Show less

Brazil

• Ensured the success of the team in every implementation across the Brazilian and LATAM markets.• Created and organized the Implementation department within the company.• Developed and implemented a robust process for onboarding new clients.• Established clear goals and KPIs to monitor the performance and success of the department.• Created personalized implementation projects tailored to the specific needs of each client.• Developed the Implementation Playbook, a… Show more • Ensured the success of the team in every implementation across the Brazilian and LATAM markets.• Created and organized the Implementation department within the company.• Developed and implemented a robust process for onboarding new clients.• Established clear goals and KPIs to monitor the performance and success of the department.• Created personalized implementation projects tailored to the specific needs of each client.• Developed the Implementation Playbook, a comprehensive guide of internal processes to ensure transparency and effective communication.• Organized and presented feedback aimed at the continuous development of the Implementation team and the enhancement of the customer experience.Key achievements: • Reduced full software adoption time by 25%. Show less

Brazil

• Ensured the technical vision and served as a bridge between the development, support, and end customer sectors. Excelled in creating comprehensive software documentation and user guides.• Conducted functional tests on the company’s software and applications to ensure quality and performance.• Customized WhiteLabel applications to match each client's visual identity and branding requirements.• Managed the uploading of customized applications to the PlayStore and AppStore, ensuring… Show more • Ensured the technical vision and served as a bridge between the development, support, and end customer sectors. Excelled in creating comprehensive software documentation and user guides.• Conducted functional tests on the company’s software and applications to ensure quality and performance.• Customized WhiteLabel applications to match each client's visual identity and branding requirements.• Managed the uploading of customized applications to the PlayStore and AppStore, ensuring problem resolution and approval of releases.• Created and maintained software release controls, highlighting new features and updates.• Provided internal training sessions for sales and technical support teams on key aspects of the software.• Engaged in bug analysis and issue tracking, ensuring effective communication and resolution between customers and the company.Key achievements:• Developed a comprehensive user guide for the company's system and implemented a training policy for the support team with each new system release. Show less

Brazil

• Structured the user support service flow for enhanced efficiency and responsiveness.• Responded to support tickets submitted via phone, WhatsApp, and email, ensuring timely resolution.• Implemented and managed data within the company's marketed systems.• Created comprehensive support materials, including user guides and video tutorials.• Conducted functional tests of web and mobile versions of the company's systems to ensure quality and reliability.• Provided training to… Show more • Structured the user support service flow for enhanced efficiency and responsiveness.• Responded to support tickets submitted via phone, WhatsApp, and email, ensuring timely resolution.• Implemented and managed data within the company's marketed systems.• Created comprehensive support materials, including user guides and video tutorials.• Conducted functional tests of web and mobile versions of the company's systems to ensure quality and reliability.• Provided training to system users, enhancing their understanding and effective use of the software. Show less