Manoj Kumar Email & Phone Number

Noida Sector 11

 Handling 13 Agents Team of NDR Department. Check Shift roster Adherence.  Conduct Pre and Post Shift Briefings. Share previous day performance and hourly performance on the same day with the Agents. Give highly contribution to control Shrinkage and Attrition in the team. Good bounding with the Team members. Monitor real-time Monitoring Through calling Tools. Audits and share the Feedback to Team member. Guide to Agents how they can perform in a… Show more  Handling 13 Agents Team of NDR Department. Check Shift roster Adherence.  Conduct Pre and Post Shift Briefings. Share previous day performance and hourly performance on the same day with the Agents. Give highly contribution to control Shrinkage and Attrition in the team. Good bounding with the Team members. Monitor real-time Monitoring Through calling Tools. Audits and share the Feedback to Team member. Guide to Agents how they can perform in a team. Give Motivation and divide responsibilities among team members. Assigning the NDR Data Equally to the team and taking follow-ups on the same until closure. Taking follow-ups with Courier Team on Pending and High Ageing cases for timely closure on the same. Preparing the Team performance report and sharing to Top Management. Show less

Udyog Vihar Gurgaon

Handling 13 Agents Team of NDR Department.Check Shift roster Adherence. Conduct Pre and Post Shift Briefings.Share previous day performance and hourly performance on same day with the Agents.Give highly contribution to control Shrinkage and Attrition in team.Good bounding with the Team members.Monitor real time Monitoring Through calling Tools.Audits and share the Feedback to Team member.Guide to Agents how they can perform in a team.Give Motivation and… Show more Handling 13 Agents Team of NDR Department.Check Shift roster Adherence. Conduct Pre and Post Shift Briefings.Share previous day performance and hourly performance on same day with the Agents.Give highly contribution to control Shrinkage and Attrition in team.Good bounding with the Team members.Monitor real time Monitoring Through calling Tools.Audits and share the Feedback to Team member.Guide to Agents how they can perform in a team.Give Motivation and divide responsibilities to team members.Assigning the NDR Data Equally to the team and taking follow-ups on the same till closure.Taking follow-ups with Courier Team on Pending and High Ageing cases for timely closure on the same.Preparing Team performance report and sharing to Top Management. Show less

Gurgaon, India

 Handling 13 Agents Team of NDR Department. Check Shift roster Adherence.  Conduct Pre and Post Shift Briefings. Share previous day performance and hourly performance on the same day with the Agents. Give highly contribution to control Shrinkage and Attrition in the team. Good bounding with the Team members. Monitor real-time Monitoring Through calling Tools. Audits and share the Feedback to Team member. Guide to Agents how they can perform in a… Show more  Handling 13 Agents Team of NDR Department. Check Shift roster Adherence.  Conduct Pre and Post Shift Briefings. Share previous day performance and hourly performance on the same day with the Agents. Give highly contribution to control Shrinkage and Attrition in the team. Good bounding with the Team members. Monitor real-time Monitoring Through calling Tools. Audits and share the Feedback to Team member. Guide to Agents how they can perform in a team. Give Motivation and divide responsibilities among team members. Assigning the NDR Data Equally to the team and taking follow-ups on the same until closure. Taking follow-ups with Courier Team on Pending and High Ageing cases for timely closure on the same. Preparing the Team performance report and sharing to Top Management. Show less

Gurgaon, India

Master Of Business Administration - Mba, Project Management-It, B

Activities and Societies: Debate Team Project Management-IT

Education record