Manoj Kumar Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

Bengaluru, Karnataka, India

Assembly, integration, and validation (AIV) of the telemetry equipment(telemetry tracking and data receiver, tracking antenna, on-board DAQ, base band recorders, and decom) of Safran Data Systems of France and Germany.Operation and preventive/corrective maintenance visits to the customer's site to assess andtroubleshoot telemetry stations and telemetry equipment.End-user communication for service outages, system upgrades, service improvements, service implementation, and service retirementsPeriodic upgrades of repair manuals, knowledge bases, and service bulletinscontribute to the roadmap of product evolutions, make proposals for product line enhancements.Deliveries of issues on a daily, weekly, or monthly basis, along with reports of service flaws.Management of spare parts for the systems covered by the PM contractTraining of end users and station operators on SOP and maintenance of subsystems and integratedsystems.Provide leadership to the team of field service engineers, set goals and objectives, requiredstandards of performance, and set priorities for work programs.lead and execute factory and site acceptance tests.lead seminars, conferences, and product promotion events.

Assembly, integration, and validation (AIV) of the telemetry equipment(telemetry tracking and data receiver, tracking antenna, on-board DAQ, base band recorders, and decom) of Safran Data Systems of France and Germany.Operation and preventive/corrective maintenance visits to the customer's site to assess andtroubleshoot telemetry stations and telemetry equipment.End-user communication for service outages, system upgrades, service improvements, service implementation, and service retirementsPeriodic upgrades of repair manuals, knowledge bases, and service bulletinscontribute to the roadmap of product evolutions, make proposals for product line enhancements.Deliveries of issues on a daily, weekly, or monthly basis, along with reports of service flaws.Management of spare parts for the systems covered by the PM contractTraining of end users and station operators on SOP and maintenance of subsystems and integratedsystems.Provide leadership to the team of field service engineers, set goals and objectives, requiredstandards of performance, and set priorities for work programs.lead and execute factory and site acceptance tests.lead seminars, conferences, and product promotion events.

Provide Technical Assistance & training to customers on Single Board Computers (SBC’s), PMC/XMCI/O Boards, IP Modules, Multi-processor DSP boards. PCI based I/O boards.Co-ordinate with sales team for pre-sale technical demonstrationsPrepare required documentation for testing and installation of systems

Asus technologies India Pvt ltd. Bangalore.Designation: Product Enginner.PERIOD: Aug 2008 –till date.Responsibilities:• Handling technical escalations for Asus products(Notebooks/motherboard /lcd monitors/PDA).• Ensure that designated ASPs deliver service as per service standards.• Manage all customer complaints from major accounts.• Meet the service standards in terms of Managing TAT, Mean Time to repair, and Escalation • Monthly customer /reseller meetings to address the any unknown issues.• Upcountry customer reseller visit to meet the issues on monthly basis.• Organizing and conducting L2 and L1 support for Notebooks training to ASP’s. Notebooks, desktops, TFT and PDA.• Finding product related batch problem from field and providing solutions within 3 BD.• Co-ordination with H.O.(India) Tec lab and finding solution for critical problem.• Organizing and conducting various types of ASP and Re-seller training.• Making weekly newsletter and circulating to the entire technical support group.• Coordinating with the vendor/ASP/ACSC and Re-seller for various type of projects• Attending conference calls with the TS group and plan to resolve escalated/ unresolved • Technical issues

HCL Info systems, Frontline Division, Bangalore.Designation: Customer Support ExecutivePERIOD: Nov 2007 to Aug 2008. Responsibilities: • Toshiba service center / HCL service center operations Bangalore and ASP Operations Karnataka.• Manage the Key corporate accounts – Microsoft, Itc, Oracle, Infosys, UB etc...• Downloading the latest technical release updates to the product specialist across Karnataka.• Root cause analysis of Toshiba Notebooks/HCL products (Desktops/notebooks) and Escalate the same• Analyze annual Failure rate of the Products. (Hcl/Toshiba).• Conduct Technical training for the ASP team of Engg across Karnataka to reduce Repeat failures.• Timely escalation about the product feedback from the customers.• Revune generation for AMC and Warranty Extension, upgrade buisness.• Conduct service camps for upgrade business. • Channel Management for upgrade revenue.• Installation and Supporting Toshiba/HCL notebooks. Desktops.• Installation ,Firmware upgradation ,patch installation.• Call monitoring for all over Karnataka through HCL-call package tool.• Manage all customer complaints from major accounts.(Govt,Corporates.Banks,etc)

Be, Medical Electronics

Be, Medical Electronics