Maintain a safe working environment.Liaise with other department managers.Purchase & Monitor equipments an stock.Quality Control of all areas including Public Areas.Hire & Train staff.Monitoring Uniforms distribution & control.Monitor Laundering of linen, stock control.Maintain budget & costs of wages supplies,& control wastage.Compose List of equipments.Source suppliers. Map out staffing requirement.Advertise, Interview & Hire Staff.Device SOP...Liaise with designers.Check Furniture’s for Defects & Arrange replacements or Repair.Liaise with Maintenance Manager RE: Final Defects Checks of rooms prior to Hand Down.Issue uniform, lockers to all staff & device a control procedure.Manage mini bar minimize guest denial lost of revenue.Stock takes all guest amenities, cleaning items, mini bar etc. at month end.OtherResponsibilities Performed:Liaise with the General Manager re: Training & Development of all departments.Represent the Hotel in Human Resource meetings conducted by AHA.In charge of Associate of the month awards & staff recognition of service.Update Employee Handbook.Put together Emergency procedures manual.Conduct staff induction for new staff & re-induct existing staff.

Hire & Train staff ensures award requirement is observed & followed regarding staff incidents.Ensure guest & Staff dry cleaning is properly administered & standards of cleaning by contractor are maintained.Ensure Laundering of linen standard is high & linen count accurate to pinpoint losses & control damages & misuse (Linen is hired from contractor).Follow up on guests reports & requests including preparation of rooms for VIP guests & Frequent Visit guests.Prepare daily room sheets & allocate rooms to Room attendants.Maintain budget & costs ensuring efficient roistering, control supplies & wastageMaintain & handle lost property.Conduct regular communication meetings with the staff and keep them informed of all relevant information (Daily Briefings, meetings).Maintain a safe working environment ensuring all the staff is aware of the emergency and safety procedures.Liaise with the management on daily operations and attend meetings.Purchasing and ordering controls of the chemical, guest supplies linen and cleaning aids.Have an inventory of operational items & equipments every 6 months or when required.Ensure roistering, time sheets and staffing levels are administrated properly.Liaise with front office on a daily basis to receive room occupancy/reports & special requirements from guests.Controls key distribution, perform checks and report maintenance requests.Maintain cleanliness of all public areas, car park, & back of house areas.Ensure mini bar is completed accurately to minimize guest denial lost of revenue.

MANAGERIALDevelop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal/ Management of the staff in the department.Develop and implement strategies to achieve a larger market share and attract new segments.Maintain regular contacts with corporate and individual customers, and build strong relationships with them.OPERATIONALSupervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.Efficiently manage the inventory of supplies, linen and equipment.Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.Monitor productivity standards and Schedule staff in order to optimize manpower.Review the monthly business/occupancy reports and develop a work plan. Ensure that all the operational standard procedures/guidelines set for the entire processes/activities/situations are followed (Key Control, Lost & Found etc).Develop departmental trainers in association with the training

MANAGERIALCreate a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal/ Management of the staff in the department.Develop & Implement the annual plan using the Gemini Hotels Business Excellence Model framework, linking the department's objectives to the unit's overall strategy.Develop and implement strategies to achieve a larger market share and attract new segments.Maintain regular contacts with corporate and individual customers, and build strong relationships with them.Stay informed about local, national and international best practices/trends in accommodations management.OPERATIONALSupervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.FINANCIALMonitor and control inventory of supplies, par stocks etc.Plan and Budget the revenues and costs for the Housekeeping department.Quality checks and economical use by the department.Monitor performance and expenses against budgets on a regular basis.Communicate to the Management expenses regarding payroll, cost per occupied room, condition of guestrooms and public areas and inventory.Inform the General Manager of the need for redecoration and replacements of guestroom furniture, equipment etc.

MANAGERIALCreate a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal/ Management of the staff in the department.Develop & Implement the annual plan using the Gemini Hotels Business Excellence Model framework, linking the department's objectives to the unit's overall strategy.Develop and implement strategies to achieve a larger market share and attract new segments.Maintain regular contacts with corporate and individual customers, and build strong relationships with them.Stay informed about local, national and international best practices/trends in accommodations management.OPERATIONALSupervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.FINANCIALMonitor and control inventory of supplies, par stocks etc.Plan and Budget the revenues and costs for the Housekeeping department.Quality checks and economical use by the department.Monitor performance and expenses against budgets on a regular basis.Communicate to the Management expenses regarding payroll, cost per occupied room, condition of guestrooms and public areas and inventory.Inform the General Manager of the need for redecoration and replacements of guestroom furniture, equipment etc.