Working as Zonal Service Manager – Operations (SBI Project) AnG India Ltd Noida (April 22 – Present)Keys Responsibilities:-act as a Single point of contact for all service related issues... Team Management• Handling Major Project, tracking procurement, dispatches & Deliveries, Documentation. • Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.Incident Management• Escalating promptly any issues that may impact operations.• Producing stage plans, highlight reports, risk logs, requests for change etc• Providing strategic direction during the implementation stages.SLA Management• Managing client expectations by ensuring the delivery of the highest quality service• Acting on client feedback.• Documentation and service billing.Vendor Risk Management• Vendor development/Vendor Management Planning, Due Diligence, Key Points, Ongoing Projects Monitoring with assessments or questionair & if required terminating the Contract.