Manoj Kumar Devaraj Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

As a Business Analyst, I excel in taking complete ownership of my aligned product. I am responsible for various aspects including product documentation, requirement gathering, and analysis in collaboration with both the development and management teams. I efficiently create user stories for each requirement and assign tasks to the respective development team. Additionally, I handle feature releases and associated documentation, ensuring smooth delivery. Managing the product backlog in Jira, I prioritize tasks based on severity and product growth. I actively engage with the UI/UX and development teams to discuss feature and screen development. Furthermore, I work closely with the testing team to ensure production release and end-user testing for a seamless delivery experience.

Bengaluru, Karnataka, India

My focus was on bug identification, ticket assignment to development teams, and addressing client queries.I leveraged my expertise to analyze and resolve exceptions, proactively identifying underlying issues and providing comprehensive solutions.Additionally, I effectively collaborated with cross-functional teams, ensuring timely ticket resolution and maintaining strong client relationships. With a keen eye for detail and a problem-solving mindset, I successfully bridged the gap between business requirements and technical solutions.

Bangalore Urban, Karnataka, India

My responsibilities encompass generating work reports using an internal application and assigning tasks to team members.I am also responsible for consolidating End of Day (EOD) reports and sending them to clients for their daily review.Furthermore, I handle report management and data manipulation, converting actual data into client objective reports.

Chennai, Tamil Nadu, India

Experienced Onshore Client Support professional with expertise in SSRS report management. Acted as a daily intermediary between onshore and offshore clients, ensuring seamless communication and project coordination. Proven track record in resolving issues, optimizing report performance, and delivering exceptional customer service. Skilled in training and supporting clients, fostering strong relationships, and meeting project deadlines. Strong organizational abilities and attention to detail for managing multiple projects simultaneously.

I have worked as a QC Specialist for US Mortgage Documentation, overseeing the processing of documents by the offshore team. In this role, I utilized various applications such as DAF (Digital Automatic Fabric) for both QC and document processing, as well as a website application for county research.