Manoj Kumar M

Manoj Kumar M Email and Phone Number

Food And Beverage Executive @ InterContinental Chennai Mahabalipuram Resort
Chennai, TN, IN
Manoj Kumar M's Location
Chennai, Tamil Nadu, India, India
About Manoj Kumar M

With a solid background of over five years in the luxury hospitality industry, I am currently a Food & Beverage Executive at the InterContinental Chennai Mahabalipuram Resort, where I am committed to delivering exemplary guest experiences and maintaining operational excellence. My journey in hospitality has equipped me with a robust skill set in F&B management, guest relations, and team leadership. I am adept at coordinating large-scale dining and event services, ensuring that every detail aligns with our brand’s commitment to quality and guest satisfaction. Through a proactive approach to problem-solving and a meticulous attention to service standards, I have consistently contributed to enhancing guest satisfaction scores and driving team efficiency. Passionate about fostering collaborative team environments, I continuously seek opportunities for professional growth and innovation in hospitality management. Let’s connect to exchange insights on elevating service standards and guest experiences.

Manoj Kumar M's Current Company Details
InterContinental Chennai Mahabalipuram Resort

Intercontinental Chennai Mahabalipuram Resort

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Food And Beverage Executive
Chennai, TN, IN
Employees:
318
Manoj Kumar M Work Experience Details
  • Intercontinental Chennai Mahabalipuram Resort
    Food And Beverage Executive
    Intercontinental Chennai Mahabalipuram Resort
    Chennai, Tn, In
  • Intercontinental Chennai Mahabalipuram Resort
    Food And Beverage Executive
    Intercontinental Chennai Mahabalipuram Resort Oct 2024 - Present
    Chennai, Tamil Nadu, India
    Lead and manage daily F&B operations to deliver exceptional guest service, seamlessly coordinating with culinary and events teams to uphold brand standards and optimize revenue.Implemented targeted upselling strategies that achieved a 25% increase in high-margin item sales, directly contributing to monthly revenue goals.Increased guest satisfaction scores by 18% through focused staff training, real-time service adjustments, and proactive engagement to understand and meet guest preferences.Strategically drive operational planning and team management to maintain efficiency, rigorously monitor monthly budgets, and ensure full compliance with safety, quality, and cost standards.
  • Intercontinental Chennai Mahabalipuram Resort
    Team Leader
    Intercontinental Chennai Mahabalipuram Resort Apr 2023 - Oct 2024
    Chennai, Tamil Nadu, India
    Supervised and coached a team of 15 in the F&B department, consistently exceeding performance benchmarks and achieving a 22% improvement in team productivity through strategic mentorship and support.Implemented targeted training initiatives that enhanced service delivery speed and accuracy by 30%, ensuring high standards of guest service and operational efficiency.Collaborated with cross-functional teams to elevate the guest experience, earning commendations for service excellence and contributing to positive guest feedback.
  • Intercontinental Chennai Mahabalipuram Resort
    Guest Services Associate
    Intercontinental Chennai Mahabalipuram Resort Jan 2020 - Apr 2023
    Chennai, Tamil Nadu, India
    First point of contact for guests, ensuring all service requests and concerns were addressed efficiently and with professionalism.Supported VIP and high-profile events, coordinating with departments to deliver smooth and memorable guest experiences.Received positive feedback for proactive guest service and responsiveness, contributing to an improved overall guest experience.
  • Intercontinental Chennai Mahabalipuram Resort
    On Job Trainee
    Intercontinental Chennai Mahabalipuram Resort Sep 2019 - Jan 2020
    Chennai, Tamil Nadu, India
  • Intercontinental Chennai Mahabalipuram Resort
    Industrial Exposure Training
    Intercontinental Chennai Mahabalipuram Resort Dec 2018 - Apr 2019
    Chennai, Tamil Nadu, India
    Completed intensive on-the-job training in various F&B service areas, building a strong foundation in high-standard hospitality practices.

Frequently Asked Questions about Manoj Kumar M

What company does Manoj Kumar M work for?

Manoj Kumar M works for Intercontinental Chennai Mahabalipuram Resort

What is Manoj Kumar M's role at the current company?

Manoj Kumar M's current role is Food And Beverage Executive.

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