Manoj Kumar M Email and Phone Number
With a solid background of over five years in the luxury hospitality industry, I am currently a Food & Beverage Executive at the InterContinental Chennai Mahabalipuram Resort, where I am committed to delivering exemplary guest experiences and maintaining operational excellence. My journey in hospitality has equipped me with a robust skill set in F&B management, guest relations, and team leadership. I am adept at coordinating large-scale dining and event services, ensuring that every detail aligns with our brand’s commitment to quality and guest satisfaction. Through a proactive approach to problem-solving and a meticulous attention to service standards, I have consistently contributed to enhancing guest satisfaction scores and driving team efficiency. Passionate about fostering collaborative team environments, I continuously seek opportunities for professional growth and innovation in hospitality management. Let’s connect to exchange insights on elevating service standards and guest experiences.
Intercontinental Chennai Mahabalipuram Resort
View- Website:
- danang.intercontinental.com
- Employees:
- 318
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Food And Beverage ExecutiveIntercontinental Chennai Mahabalipuram ResortChennai, Tn, In -
Food And Beverage ExecutiveIntercontinental Chennai Mahabalipuram Resort Oct 2024 - PresentChennai, Tamil Nadu, IndiaLead and manage daily F&B operations to deliver exceptional guest service, seamlessly coordinating with culinary and events teams to uphold brand standards and optimize revenue.Implemented targeted upselling strategies that achieved a 25% increase in high-margin item sales, directly contributing to monthly revenue goals.Increased guest satisfaction scores by 18% through focused staff training, real-time service adjustments, and proactive engagement to understand and meet guest preferences.Strategically drive operational planning and team management to maintain efficiency, rigorously monitor monthly budgets, and ensure full compliance with safety, quality, and cost standards. -
Team LeaderIntercontinental Chennai Mahabalipuram Resort Apr 2023 - Oct 2024Chennai, Tamil Nadu, IndiaSupervised and coached a team of 15 in the F&B department, consistently exceeding performance benchmarks and achieving a 22% improvement in team productivity through strategic mentorship and support.Implemented targeted training initiatives that enhanced service delivery speed and accuracy by 30%, ensuring high standards of guest service and operational efficiency.Collaborated with cross-functional teams to elevate the guest experience, earning commendations for service excellence and contributing to positive guest feedback. -
Guest Services AssociateIntercontinental Chennai Mahabalipuram Resort Jan 2020 - Apr 2023Chennai, Tamil Nadu, IndiaFirst point of contact for guests, ensuring all service requests and concerns were addressed efficiently and with professionalism.Supported VIP and high-profile events, coordinating with departments to deliver smooth and memorable guest experiences.Received positive feedback for proactive guest service and responsiveness, contributing to an improved overall guest experience. -
On Job TraineeIntercontinental Chennai Mahabalipuram Resort Sep 2019 - Jan 2020Chennai, Tamil Nadu, India -
Industrial Exposure TrainingIntercontinental Chennai Mahabalipuram Resort Dec 2018 - Apr 2019Chennai, Tamil Nadu, IndiaCompleted intensive on-the-job training in various F&B service areas, building a strong foundation in high-standard hospitality practices.
Frequently Asked Questions about Manoj Kumar M
What company does Manoj Kumar M work for?
Manoj Kumar M works for Intercontinental Chennai Mahabalipuram Resort
What is Manoj Kumar M's role at the current company?
Manoj Kumar M's current role is Food And Beverage Executive.
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