Manoj Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

A competent IT Professional, holding BE in ECE and currently working as an Automation Engineer. -> Using PowerShell/VB/Shell scripting for Data Center and End user computing tasks are been automated in-order to reduce human effort and human error. -> Using PowerShell/VB scripting deployed solutions that resolve the issue automatically/manually faced by end users with the help of self heal tool. -> Worked as SQL Administrator(MySQL & MS SQL all versions) to install, configure, backup, restore and other admin related tasks. -> Written complicated SQL queries to fetch multiple reports from SQL and connected SQL with PowerShell to get the report in the scheduled manner automatically. -> Worked as Linux Administrator(RHEL & CentOS) to install, configure and other admin related tasks.-> Automated SLA reports using PowerBI. -> Worked as Tool Administrator(BigFix - End point Management/Software distribution/Patch management tool, Nexthink - End point monitoring, Self Heal - Solution deployment tool to resolve issue automatically/manually, Chatbot - For end users to resolve the query via bot, Zabbix - Server and Network device monitoring tool, MyXalytics - same as PowerBI) with end to end knowledge from installation, configuration, deployment. -> Knowledge in ITIL framework, Incident/Change/Problem management process.

Noida

Working under End user computing environment for various tools.-MS SQL SERVER DBA : Installation and Configuring Database, Storage and capacity planning, Backup and Restoring Data, Basic and Advanced Quering. -Service Now: Versatile experience in Service Now ticketing tool, provided L2 support on priority incidents and service requests. End to end knowledge of Change management, problem management, incident management, SLA, OLA and generating reports.-Windows server: Server Management, Importing and Exporting web certificates, Active directory, Server Installation and Configuration.-BigFix: Application package creation, Reporting, Application deployment, TRC console(Remote Control), Basic troubleshooting.-Linux server: Server Installation and Configuration, Knowledge in CLI command, Server Monitoring.-Nexthink(end point monitoring tool): Implementation & configuration of Nexthink engine & portal, Importing certificates for engine and portal, creating collectors for all end user machines, Deploying collector through SCCM, BigFix and ITSM tool, Monitoring Engine and Portal servers from the VMware platform , Coordination with Nexthink support team and fix the issue, managing and maintaining portal & engine, Configuring metric, investigation, categories, services, dashboards, device discovery, software metering, modifying score using XML queries, advanced NXQL Knowledge, Web API, data analytics, Integrating Nexthink with Excel. -Appstore (Application delivery tool): Installation and Configuration the tool, Integrating with BigFix, ASG Cloud Robot Studio, RabbitMQ and Erlang installation and basic troubleshooting, Basic MondoDB queries, Creating and Configuring Packages, Troubleshooting related to end user issues. -ITIL Process: Incident management, Change management, Service request, SIP, Vendor management, ,Architecture design documents and tool-kits, creating SOPs and knowledge articles, Client handling, Report management, End User Machines monitoring.