As part of the UHC business, I am responsible for managing the End to End First Pass Claims Business for UHC Customers which includes over 100 FTE's across Noida, Gurugram and Hyderabad• Devising monthly Strategy for process management & reviewing it monthly to ensure proper execution• Client Relationship Management• Regular employee interactions at all levels to better engagement, employee retention & workplace productivity• Creating opportunities for growth & development of employees at all levels• Formulating & implementing internal reporting systems for monitoring quality & SLA’s• Focus on continuous improvement & growth as well as motivating the team to increase performance efficiency• Drive delivery processes to meet and exceed signed off SLA’s for the process• Comply with the high standards of process-audit / compliance requirements of the organization• Improved accuracy for overall business