● Advanced knowledge of MS Office (Excel, Word, PowerPoint).● High Interpersonal & communication skills.● 5+ years of customer interaction experience and supervising team and their actions.● Experience in educating customers on products and suggesting value-added services.● Experience in data entry.● Strong and diverse background of examining and monitoring software and equipment.● Experience in solving client’s technical issues and answer their questions.● Experience in tracking users’ requests and tickets.● Experience in maintenance of systems.● Experience in resolving client complaints and monitoring operations in the field/office.● Up-to-date with the latest technology and computer systems in the market.● Highly developed teamwork, communication, analytical and problem-solving skills.● Performing invoice and payment verification and other administrative tasks.● Strong management & leadership skills with proven ability to multitask, prioritize and work in large teams.● Excellent communication and customer service skills.● Verifying and correcting administrative documents.● Proven ability to do repetitive tasks with or without supervision.● Ability to handle tasks independently and exceptional organization skills.● Profound ability to work in a fast-paced environment.● Experience of planning, managing, tracking deliverables, and planning resources on projects.● Delivering the desirables within SLA ensuring compliance to quality standards.● Experience of Tools like: Confluence, Jira, Service Now, GitHub.● Responsible for creating variants in GIT – Branching and Tagging.● Setup complete GitHub structure for project.● Delivering the desirables within SLA ensuring compliance to quality standards.● Responsible for fixing the issue/ defect occurred in development.● Experience in writing Cloud formation template and implemented using AWS Deployment Framework.● Provide technical support by troubleshooting day-to-day issues with various servers on different platforms.● Experience in developing applications embracing agile principles.● Responsible for writing Cloud formation script and deploy the infrastructure as a code through AWS Code Pipeline.● Analysis and fixing the issue occurred in client application.● Experience in managing and maintaining IAM policies for organization in AWS to define groups, create users.● Tracking and evaluation of bugs/errors via Jira.