Manoj J. Email & Phone Number

Experienced Product Support Analyst with a passion for problem-solving and client satisfaction. Skilled in troubleshooting technical issues, providing timely resolutions, and fostering positive client relationships. Proficient in various support tools and systems. Dedicated to continuous improvement and exceeding client expectations.

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  Business Operations And Partnerships Associate

  Eventdex

  Jun 2017 - Present

  • Act as the primary contact in onboarding all of our clients from various regions like USA, Canada, Australia, and Europe.• Maintain all the ongoing and upcoming events of various clients, from oversight of event setup, registration mechanism, POS setup, attendee management, B2B matchmaking, onsite attendee management, event app, badge creation, training sessions, customer service and preparation of Ad-hoc reports during and post completing of the events.• Provide extensive training to the clients and event sellers on the entire system, and support throughout the length of their contracts through calls and emails.• Traveled and provided on-site support to clients when necessary• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.