Manoj Dsouza Email & Phone Number

Mississauga, Ontario, Canada

Oct 19 – Apr 20Aug 20 - Current• Facilitated the processing of new vehicle delivery paperwork to verify dealer payments, ensure accurate client capital costs, and execute payments using the Pricing and Delivery system.• Verified vehicle pricing alignment with benchmarks, liaised with dealers and suppliers to resolve invoicing discrepancies promptly, and ensured adherence to pricing guidelines.• Established and maintained vendor relationships in Canada and the United States, facilitating seamless operational setups and collaborations to support business needs

Dubai, United Arab Emirates

• Spearheaded the development and execution of annual marketing and communications plans, aligning with strategic priorities and revenue targets. • Managed budgets for advertising, seasonal promotions, public relations, graphics, and collateral.• Monitored Caribou Coffee brand performance against competitors, analyzing market trends to inform strategic decision-making.• Managed budget allocations & evaluated promotional offers for retail effectiveness, ensuring optimal ROI.• Managed product positioning, packaging, & brand assets across multiple platforms including digital media, advertising, communication materials, and loyalty programs.• Utilized business intelligence to advise Senior Executives on new store openings and relocations• Ensured seamless integration of marketing plans across digital marketing, PR & internal communications through strong briefs, processes, and communication channels.• Monitored sales trends, analyzed campaign performance, and generated reports for senior management, identifying successful strategies and recommending best practices.• Directed market research and competitive analysis, staying abreast of industry trends, economic indicators, and competitor activities to optimize sales strategies.• Managed escalated customer queries and grievances from stores and social media channels, addressing product/service quality issues promptly.• Trained staff to enhance customer experience and engagement, optimizing store merchandising and maintaining brand aesthetic to drive sales productivity.• Planned, operationalized, and managed the loyalty program.Key Successes• Orchestrated the successful rollout of a third-party delivery program (Talabat.com) for Caribou Coffee in the UAE, enhancing customer accessibility and satisfaction.• Fostered key corporate partnerships that drove impactful brand activations (with Standard Chartered Bank, Mashreq Bank, Sharjah Media, Modhesh World etc) significantly boosting sales and brand visibility.

Dubai, United Arab Emirates

• Acted in a Sales Enablement capacity by providing agents with the targets, training and materials they required to drive qualified sales for DAMAC• Monitored activities and provided management with insightful feedback on agent performance to align with business objectives.• Orchestrated the development and upkeep of inbound and outbound marketing collateral to bolster the sales pipeline effectiveness.• Generated monthly reports detailing the status of leads and sales within the pipeline, facilitating informed decision-making.• Analyzed agent profiles and effectively managed a global team for DAMAC Properties, ensuring alignment with company goals.• Maintained a comprehensive database within the property management system, documenting prospective agent interactions, purchases, and feedback.Key Successes• Managed specialized projects including property leasing and agent documentation management with precision and efficiency.• Successfully leased units via a strategic Lease Management Scheme, optimizing agent collaboration to maximize occupancy rates.

Dubai, United Arab Emirates

 Identifying and targeting prospective corporate houses, providing business proposals and attaining business for currency exchange, commercial TT’s and home remittances. Devising and developing advertising campaigns for various medias, coordinating design layouts &preparing copy in coordination with advertising agencies. Managing the production and distribution of branding materials like leaflets, brochures and banners. Representing the company in variousprograms; organizing events / promotions for mass sales. Coordinating for the due-diligence in the transactions as per the rules of central bank of UAE.Accomplishments Successfully managed different sales promotions by liaising between the Govt. Authorities, Company, advertising agency and the clients. Carried out different marketing activities for the company in all the Emirates. Successfully received home remittance, commercial remittance &foreign exchange orders from different corporate in UAE.

Bengaluru Area, India

 Acquiring new customers of STD/ISD PCO’s& increasing the revenue of the given territory. Gathering feedback of competitor activities in terms of schemes. Coordinating loyalty programme to sustain distributor and churning business from them. Visiting markets and building relations with the customers &understanding their problems.Accomplishments Consistently achieved both sales and revenue target. Appointed more than 50 franchisees throughout Bangalore in a span of 4 months. Archived more than 130 New STD/PCO connections in 8 months which gives an average revenue of Rs.5000 every month  Managed the distributor for Airtel India-one prepaid calling cards. Appointed new franchisees for selling Airtel India-one prepaid calling cards. Instrumental in Franchisee management for Airtel India-one prepaid calling cards in Bangalore city. Managed team and doing an appraisal for them.

Postgraduate Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Management, Business, Management, Marketing, And Related Support Services