Manoj Kumar N Email & Phone Number

IT Infrastructure engineer, with over 6.3 years of experience (June 2016’ to till date) at L.G.BFORGE Ltd & Annaii Infotech Pvt LtdInstall, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.Coordinate and execute preventive maintenance and remedial repairs on computers, laptops, printers, and peripherals.Return defective equipment to maintenance inventory, document customer repairs, and maintain andrestock parts inventory to maintain spare parts levels. Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, ornotebooks with authorized access to network. Experience in Server Administration handling installation, configuration and maintenance ofsoftware ensuring backups and recovery operations by monitoring the server. Provides project management and leadership, guidance, and assistance to other team members Networking and associated protocols including TCP/UDP, EIGRP, OSPF, BGP, DNS, SNMP andother internet associated protocols Troubleshooting complex interactions across multiple networks Defining the future infrastructure pieces for new data centers Upgrading existing elements to new patch levels Troubleshooting software application issues Handling the SOPHOSE firewall ,WINDOWS and LINUX server.Investigating, resolving and closing user reported PC problems and application issues through ourticketing systemSupporting users in the use of computer equipment by providing necessary training and adviceDevelop and maintain detailed maintenance and contingency plans and documentation for serverinfrastructure

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  Anna University

  Information Technology