Manoj Kumar Kemisetty Email & Phone Number

Ontario, Canada

Ontario, Canada

• Implemented end to end sales process from capturing leads to closing of opportunities.• Conducted all data migration using the salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Apex Data Loader.• Create and modify the page layouts, fields, objects, implementing the workflows on objects and validation rules as per the requirement.• Managed user setup, profiles, and role hierarchy, ensuring data security and compliance with organizational policies.• Designed and developed custom objects, fields, validation rules, and workflows to meet business requirements.• Created reports and dashboards to provide real-time insights into business performance and customer behaviour.• Collaborated with cross-functional teams to design and implement solutions to streamline business processes and improve user efficiency.• Managed and maintained integrations between Salesforce and other systems, ensuring seamless data exchange.• Implemented many process builder and lightning flows in order to achieve the requirements.• Implementing Security and Sharing rules at object, record, and field level for different users, created various profiles and configured the permission sets.• Deploying from Sandbox to Production using Change Set and preparing test cases.• Worked on a third-party tool named Formstack, to create forms and landing pages to capture leads.

Canada

• Gathered and documented the requirements by interacting with different business teams.• Created new User Accounts and assigned Profiles as per their role in role hierarchy.• Maintained user Roles, Security, Profiles and workflow rules wherever necessary and successfully implemented Role Hierarchy changes in the organization at the top level.• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.• Worked on integration with a third-party tool called SNAPLOGIC to send data to SAP.• Prepared RCA (Root Cause Analysis) for all the defects.• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done

• Performed the roles of Salesforce.com Admin in the organization.• Analyzed the business requirements and mapped to Salesforce. Created user Roles and Profiles, security controls and sharing settings.• Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud.• Involved in data migration from Excel to Salesforce using Apex Data Loader.• Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.• Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.• Implement Service Cloud to handle internal & external support.• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.

• Attending all the Business Requirement & Solution review calls.• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Preparation of technical design documents and other required documents. Distribution of work effectively among team.• Collaborating with other developers to build technical solutions and complete projects to budgetary and quality requirements.• Involved in Code review, TS design and sending progress updates for the team.• Ability to understand both Technical and Functional requirements.• Exposure to complete system software development life cycle and processes.• Comprehensive problem-solving abilities, self-motivated, excellent communication, willingness to learn and team facilitator.• Proficient in Object Oriented programming, Data Dictionary, Reports, Interfaces, BADI, BAPI, User Exits, REST services, Adobe Forms, Web dynpro, Implicit and Explicit Enhancements.• Knowledge on stipulated functional area like SAP SD, SAP FI and SAP MM.• Trained on ABAP on HANA and Fiori• Worked on multiple projects end to end in both Waterfall and Agile methodologies.

Master'S Degree, Engineering Management

Bachelor'S Degree, Civil Engineering