Manoj M Email & Phone Number

• Demonstrated track record of successfully delivering software applications in various capacities, including as an individual contributor, team leader, and Launch Manager.• Currently employed at AppDirect India, where I specialize in working with telecom providers on SaaS products.• Act as the primary point of contact for customers during project implementation and QA validation, ensuring smooth and successful outcomes.• Proficient in handling escalation and problem management, effectively resolving customer issues and concerns.• Possess a deep understanding of the technical aspects of our product offerings.• Exceptional interpersonal and communication skills, fostering strong relationships with customers and colleagues alike.• Extensive experience in collecting artifacts and information related to customer issues, enabling swift problem-solving and internal discussions.• Engage in comprehensive communication at all levels of the organization, including internal team discussions on customer pain points, project status updates, and customer needs/interests.• Skilled at identifying and promoting new features to customers based on their specific business requirements, aligning with their goals.• Well-versed in Software Development Life Cycle (SDLC) and proficient in Agile methodologies (Scrum/Scaled agile).• Collaborate closely with internal teams and customer service to identify, classify, and prioritise customer issues at the feature level.• Effective collaboration with teams spanning different geographies and technologies.• Thrive in high-pressure environments with demanding delivery schedules.• Adaptable and quick to learn, always eager to share knowledge with others.• Expert multitasker, proficient at managing multiple concurrent activities while actively prioritizing tasks.• Foster a partnership mentality with customers, leveraging exceptional interpersonal skills to navigate and nurture relationships.

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  Senior Technofunctional Consultant

  Appdirect

  Jan 2022 - Present - Pune, Maharashtra, India