Manoj Viswanathan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Responsible for managing, strategizing, and executing the IT infrastructure, leading IT-related projects, supervising the IT support team, and developing strategies around new technologies and complex issues in a fast-paced, dynamic environment.➜ Strategic Planning & Development: Formulate and execute a strategic plan for infrastructure that aligns with the company's objectives and growth projections. ➜ Infrastructure Management: Oversee the management, deployment, monitoring… Show more Responsible for managing, strategizing, and executing the IT infrastructure, leading IT-related projects, supervising the IT support team, and developing strategies around new technologies and complex issues in a fast-paced, dynamic environment.➜ Strategic Planning & Development: Formulate and execute a strategic plan for infrastructure that aligns with the company's objectives and growth projections. ➜ Infrastructure Management: Oversee the management, deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure components.➜ Team Leadership: Lead and mentor the infrastructure team to foster a culture of innovation, efficiency, and collaboration.➜ Budget Management: Oversee infrastructure budgeting, forecasting, and reporting to ensure optimal allocation of resources. ➜ Vendor Management: Develop and maintain strong relationships with vendors and service providers. Negotiate and manage contracts to ensure the best value and service levels. ➜ Security & Compliance: Ensure infrastructure aligns with best practices in security standards and compliance mandates.➜ Business Continuity: Develop and maintain disaster recovery, backup solutions, and business continuity plans.➜ Continuous Improvement: Advocate for and implement best practices in infrastructure management, looking for areas of optimization and automation. ➜ Collaboration: Work closely with other department leaders to align strategies and deliver integrated solutions. ➜ Reporting: Present to executive management on infrastructure status, initiatives, and challenges. ➜ International Collaboration: Establish and nurture a collaborative relationship with the global team to ensure alignment of global infrastructure strategies, share best practices, and coordinate on projects spanning all regions. Show less

Bengaluru, Karnataka, India

Lead of Googler Engagement organization, which focuses on collaborating with Googlers. Our main objectives are to identify and resolve issues, promote top-notch technology experiences in corporate settings, and provide support across various areas. To accomplish this, I manage a diverse team consisting of both on-site and remote engineers who serve as the primary representatives of CorpEng.

Bengaluru, Karnataka, India

➜ Manage 24x7 IT Infrastructure Operations: Ensure the availability, reliability, and performance of the company's IT infrastructure. Respond to and resolve IT incidents in a timely and efficient manner.➜ Head of IT for the India region, managing offices in Bangalore, Pune, Gurgaon, and Mumbai, overseeing a budget of nearly $1 million for India operations.➜ Achieved an 80% increase in operational efficiency within two years through the implementation of innovative processes.➜… Show more ➜ Manage 24x7 IT Infrastructure Operations: Ensure the availability, reliability, and performance of the company's IT infrastructure. Respond to and resolve IT incidents in a timely and efficient manner.➜ Head of IT for the India region, managing offices in Bangalore, Pune, Gurgaon, and Mumbai, overseeing a budget of nearly $1 million for India operations.➜ Achieved an 80% increase in operational efficiency within two years through the implementation of innovative processes.➜ Automated IT processes and tasks, resulting in a 25% reduction in end-user requests.➜ Transformed the regional client services team into a global support team, enabling enhanced service delivery across multiple regions.➜ Asset & Software Configuration Management, Contract, Vendor, and SLA Management.IT budget ownership (Opex, Capex) and Project cost ownership.➜ Data-Driven Operations: Standardize metrics and reporting. Ensure timely alerts and transparency for management and other stakeholders.➜ Balance the needs of the business with the long-term goals of the IT organization. Prioritize projects and tasks based on business needs. ➜ Be a Thought Leader and Mentor: Share knowledge and best practices with the IT Infrastructure team. Provide guidance and support to the IT Infrastructure team. Develop and nurture the IT Infrastructure team's skills and abilities.➜ Work with Organization Managers: Ensure that resources are properly aligned to meet the company's IT needs. Collaborate with other departments to ensure that IT projects are successful.➜ Attract, Recruit, and Retain High Quality and Diverse Engineering Talent: Identify and recruit top talent for the IT Infrastructure team. ➜ Promote a culture of collaboration and teamwork within the IT organization. Build relationships with other departments within the company. ➜ Understand the Business Requirements and Initiate Procurement of the IT Ops Hardware➜ Coordinate with Vendors for Evaluating/Deploying New IT Solutions / Products Show less

Bengaluru Area, India

➜ Led 24x7 Global IT operations supporting SaaS applications, Co-location Datacenters, Manufacturing Plants, and Enterprise IT catering to a workforce of approximately 35,000 users.➜ Led Global Service Desk, End User Support, VIP/ White Glove Service, Production Plant Support, Global NOC, Problem Management, Change Management, Major Incident Management, and Technical Infrastructure & Operations team spread across different geographical locations.➜ Established & led a cross-functional… Show more ➜ Led 24x7 Global IT operations supporting SaaS applications, Co-location Datacenters, Manufacturing Plants, and Enterprise IT catering to a workforce of approximately 35,000 users.➜ Led Global Service Desk, End User Support, VIP/ White Glove Service, Production Plant Support, Global NOC, Problem Management, Change Management, Major Incident Management, and Technical Infrastructure & Operations team spread across different geographical locations.➜ Established & led a cross-functional Major Incident Management Team, achieving a remarkable 73% reduction in Major Incident Hours for Data Centers & Production Plants, boosting Harman's revenue stability.➜ Pioneered a robust Problem Management framework, facilitating the seamless implementation of Root Cause Analysis (RCA). As a result, achieved an impressive 65% reduction in major incident repeatability.➜ Spearheaded Automation COE, deploying zero-touch alert mitigation bot with integrated observability & ITSM platforms. Result: Achieved 64% improvement in alert remediation MTTR.➜ Aligned IT to business, re-engineered IT deployments to deliver high availability, security, performance, at optimized cost.➜ Institutionalized processes, procedures and certified organizations for ISO 27000, ISO 13485 ISO 9000, CMMI , SOX , GDPR assessments and client audits➜ Built, motivated, coached global teams to deliver results and stakeholder satisfaction➜ Information Risk Assessment, Stakeholder communication, educating users on Information Security➜ De-risked business by strengthening/introducing Information Security Controls, Metrics, Reporting, audits for compliance, VA and PT➜ Established DR and BCP requirements of the business, RPO, RTO that needs to be met, documentation, user education, DR drills➜ Program managed and delivered multiple fixed price and T&M IT projects for various customers – 3000 Seat Office Space build, Datacenter build; Call center build; Enterprise security gateways, datacenter/application migration. Show less

Bangalore

➜ Oversaw the IT support for ~9000 Symphony Teleca employees after the merger.➜ Managed End User Support, Global Service Desk, Network Operation Center, Onboarding and Offboarding processes, IT asset management, and Telecom Support➜ Led various work streams supporting spinoffs and acquisitions, including Aditi Technologies and Tango.➜ Conducted Information Security, Quality, Cyber Security, and Customer Compliance audits for demanding clients.➜ Guided the establishment of… Show more ➜ Oversaw the IT support for ~9000 Symphony Teleca employees after the merger.➜ Managed End User Support, Global Service Desk, Network Operation Center, Onboarding and Offboarding processes, IT asset management, and Telecom Support➜ Led various work streams supporting spinoffs and acquisitions, including Aditi Technologies and Tango.➜ Conducted Information Security, Quality, Cyber Security, and Customer Compliance audits for demanding clients.➜ Guided the establishment of multiple Offshore Development Centers (ODC's) for major Mobile OEMs➜ Obtained certifications for ISO 27000, ISO 13485, ISO 9000, CMMI, SOX assessments, and client audits.➜ Ensured compliance with Special Economic Zone (SEZ) and Software Technology Parks of India (STPI) regulations for the IT function.➜ Led multiple parallel work streams to complete the acquisition of SymphonyTeleca by Harman ensuring seamless IT services for the organization.➜ Successfully transformed a vacant bare-shell space into a fully equipped 3000 seater office. Spearheaded tasks including data and voice design, cabling, and data center planning and efficiently relocated 3000 employees to the new facility in just three days.➜ Successfully relocated a Data Center with 1200 servers to the new Data Center within the same three-day period.➜ Strategically outsourced and optimized the internal support team, achieving improved quality and focus on L2/L3 support, IT projects, and cost savings. Led and collaborated with a diverse team of 43 outsourced project members, fostering innovation and efficiency while maintaining a strong commitment to data security and performance excellence. Show less

➜ Joined Teleca India as their first IT employee during its early founding stage.➜ Played a pivotal role in the key leadership team, contributing to Teleca's impressive growth to 400 employees.➜ Spearheaded the successful transition from an incubation center to an independent 400-seater office space, establishing an in-house data center and robust IT infrastructure.➜ Led the formation of a high-performing Global Service Desk team, with 5 members based in India and an extended team… Show more ➜ Joined Teleca India as their first IT employee during its early founding stage.➜ Played a pivotal role in the key leadership team, contributing to Teleca's impressive growth to 400 employees.➜ Spearheaded the successful transition from an incubation center to an independent 400-seater office space, establishing an in-house data center and robust IT infrastructure.➜ Led the formation of a high-performing Global Service Desk team, with 5 members based in India and an extended team in Poland.➜ Oversaw comprehensive IT operations for India, including End User Support, Servers, Network, Datacenter, IT Budget, IT Asset Management, Telephone Infrastructure, IT Procurement and Vendor Management.➜ Led multiple parallel work streams to complete the merger of Symphony with Teleca, ensuring seamless IT services for the organization. Show less

➜ Developed and led a high-performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations 24x7 for India and US employees.➜ Provided comprehensive support for Windows, VMware, Citrix, and network infrastructure leading a critical infrastructure project for a major Japanese bank.➜ Led information security, quality audits, cyber security, and customer compliances for highly demanding Financial customers, including dedicated… Show more ➜ Developed and led a high-performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations 24x7 for India and US employees.➜ Provided comprehensive support for Windows, VMware, Citrix, and network infrastructure leading a critical infrastructure project for a major Japanese bank.➜ Led information security, quality audits, cyber security, and customer compliances for highly demanding Financial customers, including dedicated ODCs.➜ Oversaw the direction of infrastructure investments in collaboration with team members, the CTO, senior management, and partners.➜ Drove the delivery of significant technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals were achieved.➜ Executed a significant office expansion project, accommodating 70 additional seats in a separate building.➜ Implemented and maintained controls and monitoring procedures to ensure the availability of critical systems and minimal service interruptions.➜ Developed the vendor management process for products and services that delivered utilization optimization, a best-fit vendor mix, and demonstrable savings. Show less

Bengaluru, Karnataka, India

➜ Led a team of 2 to manage the 24/7 IT operations of 200 employees, ensuring 99.9% uptime.➜ Successfully managed the Microsoft stack (AD, DNS, DHCP, SCCM, Exchange server) , network devices (routers, switches, firewalls), call center solution and the Leased Lines.➜ Managed the life cycle of 200 desktops, including procurement, troubleshooting, and patching, with zero downtime.