Manolis Toubakaris Email and Phone Number

• Leader of the Digital Hub team.• Responsible for the presence of corporate products in the ecommerce environment.• Trading, configuration and coordination of Digital Activations.• Formulation and observance of annual agreements and Digital plans.• Contacts with customers’ e-shops to manage current issues.• Direct cooperation with Marketing, Shopper Marketing, KAMs and Agencies.

• Monitoring the sales plan of my clientele of responsibility.• Negotiation of agreements and preservation of good cooperation with customers.• Negotiation for the definition of in store actions and brochure actions.• Communication with customer shopping departments regarding codices, markings, extra points, illustrations placed on advertisements, customer e-shop monitoring.

• Selling the company product to our current and potential customer.• Merchandising for optimal presentation of the company's products• Establish excellent rapport with customers.• Addressing customer issues and communicating the information in a timely manner to their immediate manager.• Implementation of promotions and roll out for new products.

•Be involved in stock control and management.•Assisting shoppers to find the goods and products they are looking for.•Answering queries from customers.•Giving advice and guidance on product selection to customers.•Responsible dealing with customer complaints.

• Provide excellent customer service to Wind Hellas in a courteous, effective and timely manner to ensure first contact resolution.• Research and resolve general service, billing, and support issues.• Offer/upsell new products and value added services to both new and existing customers.• Attempt to retain/save customers calling to cancel.• Adhere to schedules and manage time effectively to achieve monthly performance goals.• Achieve Key Performance Indicator targets to meet… Show more • Provide excellent customer service to Wind Hellas in a courteous, effective and timely manner to ensure first contact resolution.• Research and resolve general service, billing, and support issues.• Offer/upsell new products and value added services to both new and existing customers.• Attempt to retain/save customers calling to cancel.• Adhere to schedules and manage time effectively to achieve monthly performance goals.• Achieve Key Performance Indicator targets to meet business goals and objectives. Show less

• Management of employees’ leaves, working overtime (Payroll)• Administration of special provisions and executives’ expensives (Benefits-Reward & Budget)• Update candidates for the selection process (Recruitment)• Administration of employees’ files