SAP Implementation - SALES Stream - Key User• US Office 2017• Canadian Office 2018• Mexican Office 2018. Australia Office 2023 CSR Team Leader in North America (Canada, USA, Mexico) - 2010 as of now• Optimization of procedures and work distribution• Plan, coordinate, supervise activities and processes within the NAM CSR Team (10 CSRs). • LEAN Office Knowledge: Map Current States, Create Implementation plans• BI Reporting - Sales•. S&OP activities for NAM North America Mining CSR (Canada & USA) • Order Processing• Sales Support to customers in a timely manner• Technical Registration & Data Management• Requests & Complaints• Administration & Reporting