Manos Diamantakis

Manos Diamantakis Email and Phone Number

Product Support Engineer @ Claroty
Heraklion, GR
Manos Diamantakis's Location
Iráklion, Crete, Greece, Greece
Manos Diamantakis's Contact Details

Manos Diamantakis work email

Manos Diamantakis personal email

n/a
About Manos Diamantakis

❯_ Tech-savvy & web enthusiast. Focused on technical support processes and a troubleshooting-oriented mindset. Solving complex technical challenges to ensure seamless operations and top-tier support for mission-critical systems.❯_ Been working on Linux & Windows systems since 2018, as a technical support engineer, partly a sysadmin/sysops engineer focused on provisioning & maintaining Servers. ❯_ Debugging/optimizing web applications (CMS or custom-code apps).❯_ Currently enrolled in Golang, Docker & Kubernetes courses to expand my knowledge and skills in containerization and orchestration. I have been working towards the Certified Kubernetes Administrator (CKA) certification.❯_ My most recent areas of expertise are:• VPS/Dedicated Servers/Shared-Hosting Servers provisioning, migrating & maintaining.• Web applications (CMS or custom) troubleshooting & managing via SSH or Plesk/cPanel/Virtualmin web platforms.• Configuring & maintaining web and email services (Nginx, Apache, IIS, Postfix, Dovecot, MailEnable, CSF, etc.) of the customers’ servers.

Manos Diamantakis's Current Company Details
Claroty

Claroty

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Product Support Engineer
Heraklion, GR
Website:
claroty.com
Employees:
814
Manos Diamantakis Work Experience Details
  • Claroty
    Product Support Engineer
    Claroty
    Heraklion, Gr
    View
  • Sympower
    Technical Support Engineer
    Sympower Mar 2023 - Present
    Greece
    ❯_ Provide the first line of support for infrastructure-related incidents.❯_ Being the primary point of contact for all internal staff support requests.❯_ Research, diagnose and identify potential solutions, within the defined schedules and service level agreements. ❯_ Create and update relevant documentation and playbooks.❯_ Develop processes to identify and prevent application issues.❯_ Analyse the bigger picture and recommend process enhancements to improve monitoring application performance. ❯_ Improve technical support workflows and ticketing system.❯_ Collaborate across different teams and time zones to make things happen.
    View
  • Enartia
    Senior Support Engineer @ Team.Blue (Papaki.Com , Top.Host)
    Enartia Jan 2019 - Present
    Iráklion, Crete, Greece
    ❯_ VPS/Dedicated Server/Shared-hosting Server infrastructure monitoring via Nagios, Icinga, and Grafana platforms, performing on-call actions when needed.❯_ VPS/Dedicated Servers provisioning (CentOS, Ubuntu, CloudLinux, Windows Server) via SolusVM/ProxMox.❯_ OS-related & web platforms related (Plesk, WHM/cPanel) Server issues troubleshooting.❯_ Web | Mail | DB Servers troubleshooting.❯_ Web applications (PHP, Node.JS, Python, ASP.NET) troubleshooting & performance debugging.❯_ Implementing websites & Servers migration tasks.❯_ Email deliverability issues troubleshooting (on Postfix|Exim|MailEnable Servers & Roundcube|Horde|Outlook|Gmail|Thunderbird etc. Mail Clients) - SPF/DKIM/DMARC setup.❯_ Providing technical support services to customers through emails.❯_ Technical mentoring to Tier-1 Support team.❯_ Writing documentation for technical articles (via Atlassian Confluence).
    View
  • Enartia
    Tech Customer Service Αssociate @ Team.Blue (Papaki.Com , Top.Host)
    Enartia Oct 2018 - Jan 2019
    Iráklion, Crete, Greece
    ❯_ Providing technical support services through live chat/telephone/emails.❯_ Offering customer support on websites/email/DNS/SSL-related issues.❯_ Handling cross sales/up sales/renewals of customer services.❯_ Searching & reporting bugs to developers via Jira.
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  • Technological Educational Institute Of Crete
    Embedded Systems Engineer | Intern
    Technological Educational Institute Of Crete Nov 2018 - Apr 2019
    Iráklion, Crete, Greece
    Internship role at Intelligent Systems & Computer Architecture Laboratory (ISCA Lab , https://isca.hmu.gr/ )❯_ Developing applications in FreeRTOS (Real-time Operating Systems).❯_ Studying and programming Embedded Systems (using ZedBoard dev kit) & the Vivado DesignSuite platform.
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Manos Diamantakis Education Details

Frequently Asked Questions about Manos Diamantakis

What company does Manos Diamantakis work for?

Manos Diamantakis works for Claroty

What is Manos Diamantakis's role at the current company?

Manos Diamantakis's current role is Product Support Engineer.

What is Manos Diamantakis's email address?

Manos Diamantakis's email address is mn****@****mail.gr

What schools did Manos Diamantakis attend?

Manos Diamantakis attended Technological Educational Institute Of Crete.

Who are Manos Diamantakis's colleagues?

Manos Diamantakis's colleagues are Rotem Yanovitch, Yhonatan Harari, Hagit Avital, Yigal Feldberg, Tehila Huri, Carlos Felipe Geib, Ghian Oberholzer.

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