I am a results-driven professional with substantial experience curating remarkable client experiences and accelerating sustainability and continued growth for start-ups by establishing cross-functional teams and robust business processes.Proven record of building and scaling on/offshore and FCA regulated contact centres by managing end-to-end operations, recruiting top-tier talent, developing key performance indicators, and embedding customer-centric culture. Notable success in designing and implementing complaints management system to boost staff productivity, drive customer loyalty/satisfaction, and improve information accessibility. Excel at prioritising, managing, and delivering transformational projects within agreed timelines through stakeholder engagement, resource allocation, and critical thinking. Adept at orchestrating constructive training sessions for staff to provide 24/7 support services. Skilled in preparing and presenting data-driven reports to executive leadership for enabling informed decision-making.Connect with me today to find out how I’ll make your mission my mission, to help bring ALL of your business objectives into focus!Technical ProficienciesGoogle Suite| SQL | Metabase | Advanced HubSpot| Advanced Zendesk | FCA support