Regional Leadership Council ( Volunteer For Asia)
Current
Jan 2024 - Present
AeroLeads people directory · profile
Manpreet Singh (Ccxp) Email & Phone Number
Award winning CX Leader, Senior Managing Director & Group Head for Customer Experience (CX) CIMB Group
at
Customer Experience Professionals Association - Switzerland (CXPA)
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Role
Award winning CX Leader, Senior Managing Director & Group Head for Customer Experience (CX) CIMB Group
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Who is Manpreet Singh (Ccxp)? Overview
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Manpreet Singh (Ccxp) is listed as Award winning CX Leader, Senior Managing Director & Group Head for Customer Experience (CX) CIMB Group at Customer Experience Professionals Association - Switzerland (CXPA), based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Manpreet Singh (Ccxp).
Manpreet Singh (Ccxp) previously worked as Regional Leadership Council ( Volunteer for Asia) at Customer Experience Professionals Association - Switzerland (Cxpa) and Senior MD and Head of Group Customer Experience, Group Strategy at Cimb. Manpreet Singh (Ccxp) holds Cimb-Insead Executive Leadership Programme from Insead.
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Email format at Customer Experience Professionals Association - Switzerland (CXPA)
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Customer Experience Professionals Association - Switzerland (CXPA)
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Profile bio
About Manpreet Singh (Ccxp)
An award winning CX leader and CCXP, with a commendable track record of building and delivering Customer Experience solutions in both local and international markets. Her forte lies in developing and leading CX strategies, delivering UIUX and driving Digital Transformation programmes with P&L responsibility, in culturally diverse and complex environments. Manpreet is the current head and pioneer of the Group Customer Experience function at CIMB Bank, wherein she has established a customer led culture anchored on treating customers fairly and delivered digital led transformational projects . She is responsible for optimizing customer journeys, curating superior experiences, driving continuous improvement and building sustainable measurement ecosystems to support business strategies. She has held various key leadership roles in Maybank, HSBC and ABN AMRO respectively. She has an unwavering passion for Customer Experience which she brings to life with her “possibility thinker” attitude.
Current workplace
Manpreet Singh (Ccxp)'s current company
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Customer Experience Professionals Association - Switzerland (Cxpa)
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11 roles
Manpreet Singh (Ccxp) work experience
A career timeline built from the work history available for this profile.
Senior Md And Head Of Group Customer Experience, Group Strategy
Current
Mar 2021 - Present
Managing Director, Head Of Group Customer Experience Mgmt
Aug 2016 - Mar 2021
Evp, Group Head Of Customer Experience Management
Responsible for insitutionalizing the service quality and customer experience agenda for Maybank Group across all lines of business.
Nov 2014 - Jul 2016
Head Of Customer Experience & Relations
Responsible for developing and driving the Customer Experience and Customer relations for all customer interaction points of HSBC Malaysia. (Includes Branches, Call centre, Channels, Products and ropositions, Services)
Dec 2012 - Oct 2014
Senior Manager- Branch Development & Customer Experience
Responsible for developing and driving the Customer Experience and Touchpoint Strategy for all customer interaction points of HSBC Malaysia. (Includes Branches, Call centre, Channels, Products and Propositions, Services)
Jan 2011 - Dec 2012
Senior Regional Services Manager
Responsible for Customer Experience and Service delivery in the East Malaysia branches of HSBC for both retail and corporate customers
Jan 2009 - Dec 2010
Service Quality Manager
Responsible for managing service quality standards in the branch network and across all service delivery channels of HSBC. The role is dynamic and involves creative and innovative thinking for effective conjugation of processes and people.
Jun 2006 - Dec 2008
Lobby Manager- Branch Services & Operations
Managed a branch team which catered to the retail and corporate needs across various income segments.
Jan 2005 - May 2006
Customer Service Executive - Demat Sevices
During this time, doubled as the Team lead for frontline service officers and the Custody Banking lead for North region. In the Custody banking role encompassed handling the entire D-mat transaction for the Delhi and NCR regions and co-ordination with the Centralized Depository Head office.
Feb 2003 - Dec 2004
Cross Sell Officer
• Proactive relationship management on a segment of Citibank portfolio. (CitiCore and CitiGold Accounts).• Portfolio enhancement and strengthening relationship. Client troubleshooting to provide value added services.• Investment counselling and cross selling other related financial products based on analysis on the portfolio to drive a revenue related system logic for business generation.
Jun 2001 - Dec 2003
4 education records
Manpreet Singh (Ccxp) education
Cimb-Insead Executive Leadership Programme
Executive Mba, Human Resources Development
Masters Of Science (Msc), Zoology, 1St Division
Bachelor Of Science (B.Sc.), Zoology/Animal Biology, 1St Division
FAQ
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Quick answers generated from the profile data available on this page.
What company does Manpreet Singh (Ccxp) work for?
Manpreet Singh (Ccxp) works for Customer Experience Professionals Association - Switzerland (CXPA).
What is Manpreet Singh (Ccxp)'s role at Customer Experience Professionals Association - Switzerland (CXPA)?
Manpreet Singh (Ccxp) is listed as Award winning CX Leader, Senior Managing Director & Group Head for Customer Experience (CX) CIMB Group at Customer Experience Professionals Association - Switzerland (CXPA).
Where is Manpreet Singh (Ccxp) based?
Manpreet Singh (Ccxp) is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with Customer Experience Professionals Association - Switzerland (CXPA).
What companies has Manpreet Singh (Ccxp) worked for?
Manpreet Singh (Ccxp) has worked for Customer Experience Professionals Association - Switzerland (Cxpa), Cimb, Maybank, Hsbc, and Abn Amro Bank N.V..
How can I contact Manpreet Singh (Ccxp)?
You can use AeroLeads to view verified contact signals for Manpreet Singh (Ccxp) at Customer Experience Professionals Association - Switzerland (CXPA), including work email, phone, and LinkedIn data when available.
What schools did Manpreet Singh (Ccxp) attend?
Manpreet Singh (Ccxp) holds Cimb-Insead Executive Leadership Programme from Insead.
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