Manpreet Singh Email & Phone Number

Regina, Saskatchewan, Canada

Efficiently process and disburse government benefits, including Old Age Security, Canada Pension Plan, and Employment Insurance, ensuring timely financial support for Canadians.Provide comprehensive client assistance through various channels, addressing inquiries and concerns with empathy and expertise.Meticulously review and verify client documentation to determine eligibility for government benefits and services.Maintain strict compliance with government regulations and policies… Show more Efficiently process and disburse government benefits, including Old Age Security, Canada Pension Plan, and Employment Insurance, ensuring timely financial support for Canadians.Provide comprehensive client assistance through various channels, addressing inquiries and concerns with empathy and expertise.Meticulously review and verify client documentation to determine eligibility for government benefits and services.Maintain strict compliance with government regulations and policies, upholding the highest standards of integrity and ethics.Manage sensitive financial data with precision, ensuring confidentiality and accuracy in record-keeping and data entry.Identify and resolve payment and benefit-related issues promptly, finding solutions that meet client needs while adhering to regulations.Actively contribute to process improvements and service enhancements, seeking innovative ways to streamline procedures and enhance the client experience. Show less

Regina, Saskatchewan, Canada

o Handling 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. o Acting like an owner by understanding the client’s needs and recommending solutions based on their needs.o Demonstrating a strong code of ethics, principles, values by adhering and protecting the client’s confidential data and information.o Proactively suggest banking options that will help clients achieve their financial… Show more o Handling 50+ customer interactions per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. o Acting like an owner by understanding the client’s needs and recommending solutions based on their needs.o Demonstrating a strong code of ethics, principles, values by adhering and protecting the client’s confidential data and information.o Proactively suggest banking options that will help clients achieve their financial goals.o Efficiency – To be aware and master of tools and products to effectively complete client’s request and provide quick resolutions to problems.o Multitasking – Organizing and Navigating several applications on multiple screens and at the same time be ready and engaged throughout calls listening to client’s queries and offer solutions. o Provide peer mentoring and training to new trainees and provide support. Show less

Delta, British Columbia, Canada

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.Place orders and update customer information in the customer service database during and after each call.Work with the management team to stay updated on product knowledge and be informed of any changes in company… Show more Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.Place orders and update customer information in the customer service database during and after each call.Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers. Show less

Surrey, British Columbia, Canada

o Worked to provide best customer service experience to clients.o Worked as first point of contact to handle customer issues and complaints.o Processing Money transfer transactions.o Bookkeeping and managing entries.o Handling customer calls & scheduling appointments.AccomplishmentsDeveloped a Web Form app to replace the old invoice system that used paper invoice.Moved the transections from excel to SQL Db that made it easy to analyze data and generate reports.

Post-Degree Diploma, Information And Communication Technology

This program introduced me to a number of concepts under the IT umbrella, including programming, systems analysis, project management.

Post-Degree Diploma, Project Management

During my studies i learned project management theories, tools and techniques that i need to meet project goals on time and on budget.

Bachelor Of Technology (B.Tech.), Aeronautical

10Th And +2