Manpreet Kaur Email & Phone Number

Toronto, Ontario, Canada

.Implemented a data-driven feedback system, analyzing 370+ client interactions to identify trends, resulting in a 15% increase in client satisfaction scores within 5 months..Developed and executed a streamlined inquiry resolution process, reducing average response time from 12 hours to 5 hours and improving first-contact resolution rate by 22%..Designed and maintained a comprehensive Excel-based tracking system for high-value client accounts, enhancing data accuracy by 19% and facilitating more informed financial decision-making.

Vaughan, Ontario, Canada

.Managed daily cash flow of $5,000, reconciling transactions with 99.9% accuracy and identifying 7% cost-saving opportunities through efficient cash handling procedures..Analyzed sales trends and customer spending patterns, presenting insights that led to an increase in average transaction value and growth in repeat customer visits..Implemented a new digital payment system, reducing processing time by 40% and increasing customer satisfaction scores from 89% to 92%..Developed and delivered financial literacy training to 3 team members, resulting in a 18% reduction in cash handling errors and improved overall operational efficiency.

Conducted engaging and effective IELTS preparation classes covering all test sections: Listening, Reading, Writing, and Speaking.Assessed students' language proficiency and developed personalized study plans to target individual strengths and weaknesses.Taught test-taking strategies to maximize performance in each IELTS section, resulting in improved scores.Monitored and tracked student progress, providing constructive feedback to ensure continuous improvement.Organized mock IELTS tests and provided relevant study materials to enhance exam readiness.

Postgraduate Degree, Accounting And Business/Management

Project Management, Project Management

Bachelor'S Degree, Physical Sciences, 82%

Activities and Societies: Group projects, Participation in science fair competitions.