Manpreet Sharma Email & Phone Number

Vancouver, Canada Area

• Provides administrative support to excluded staff and committees including: drafting agendas; taking minutes; communicating verbally and in writing to answer inquiries and provide information; scheduling meetings and appointments; attaching relevant files as required. Edits and formats documents for spelling, grammar, and coherence in accordance with CRNBC Style Guidelines; and compiles and organizes information. • Composes replies to routine correspondence; writes, proof reads and prepares a variety of reports, records, statistics and statements, meeting minutes and other written materials; and ensures high quality deliverables. Assembles and/or formats data, reports, presentations or surveys in accordance with CRNBC policies and procedures. Creates, processes and maintains a wide variety of files, records, spreadsheets and related materials in accordance with CRNBC policies and procedures. • Processes a variety of financial transactions including preparation and submission of receipts, expenses, invoices, bills, and purchase orders. • Performs data entry to process materials such as registrant records, employer reports, and financial information. May perform other data processing functions. • Responsible for planning of events such as conferences, focus groups, general meetings, and travel – confirms attendees, books rooms, refreshments, etc; makes reservations – hotels, flights, meeting rooms, cabs, etc. may negotiate rates. • Maintains the department intranet site. • Maintains confidentiality. • May be required to order office stationery supplies and services.

New Westminster, British Columbia, Canada

• Daily operation of front desk and management of the schedule to minimize cancelled appointments and vacanciesBook appointments either by telephone or in person. Call to re-schedule any missed appointments.• Work with the Clinic Administrator to foster and develop new business and services contacts for the clinic as well as to maintain strong relationships with our current business contacts• Answer telephones and provide callers with information about the clinic - explain CBI procedures to patients, insurance and Rehabilitation companies, employers and physicians• Prepare, organize and maintain charts used for daily appointments as necessary.• Coordinate the flow of letters; update and copy documents for charts, mail and record the date of mailing• Cross-check and total daily payments; prepare and makes bank deposits under the direction of the Administrator• Report directly to the Administrator unless specified by the Clinic Manage• Ensure referral to admission cycle times are within acceptable parameters• May be required to supervise and train other support staff under the direction of the Administrator or Clinic Manager• Responsible for discharging files when appropriate• Ensure all information regarding clients are stored in a confidential, secure manner• Provide information as required to WCB, insurers, CBI, region and corporate groups• Provide back up and support to the Administrator and other clinics as may be required

Victoria, Bc

The contact center representative provides support for customer inquiries regarding motor vehicle-related registration, licensing and insurance, and road safety. It is a high performance, highly-disciplined environment that requires energetic people to deliver consistent and excellent customer service by phone. Contact center representatives are required to guide customers and perform problem solving activities in order to drive business results while improving customer experience.

Surrey, British Columbia, Canada

• Assist customers with everyday general inquiry transactions• Provide customers with their total loss cheques and personal belongings• Schedule, reschedule and check customers in for their estimate appointments• Generate windshield claims along with re-inspecting once replacement is complete• Collect receipts, keys and documentation from customers and redirecting to appropriate parties • Process payments for tickets and claim repayments• Process Notice of Civil Claims correctly and redirect to appropriate department • Process/balance end of day banking/POS system for all legacy transactions from start of day • Use Claim Centre and System Manager to complete transactions for customers, add notes etc.

Surrey, Bc

DUTIES & RESPONSIBILITIES:• Conduct all business in accordance with Guildford Park Place policies and procedures, Fair Housing, Canadians with Disabilities Act, Fair Credit Reporting Act, and all other Federal and Provincial laws. INCOME COLLECTION:• Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos). • Deposits all receipts prior to bank close each day.RESIDENT RELATIONS• Maintains positives customer relations attitude.• Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.MARKETING• Must be knowledgeable of all phases of leasing and resident retention.• Works with lease renewals each month.• Responsible for keeping daily records on lease renewals and terminations.• Greets prospective clients, shows community and performs leasing duties.• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.• Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.ADMINISTRATIVE• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.• Organizes and files all applicable reports, leases, and paperwork.• Proof reads all lease paperwork and processes move-ins and move-outs.• Processes all security deposit move-out reports.• Accepts service requests from residents and routes to maintenance for prompt processing.• Conducts service follow-up with resident when work is completed.

Langley, Bc

• Answer multiple phone lines and direct calls to the correct department or staff member • Distribute all mail and co-ordinate courier pickups in a timely manner• Ensure that the customer lounge and coffee station remain tidy and stocked throughout the day• Balance the cash report each morning for the service, parts and sales departments• Stock in any new or used vehicles into our computer and paper system to ensure that we have a complete record of all the vehicles on the lot• Assist the accounting department and owner with any tasks they may need help with, such as: Spreadsheets, Craigslist ads and Health Benefit forms• Train new staff at reception duties

Vancouver, Bc

• Answered two different phones with multiple lines on each phone• Processed all incoming and outgoing mail and distributed to the appropriate person or department, including incoming and outgoing courier packages• Prepared Bill of Sale contracts, Lease Agreements and invoices • Used a BC Online website for registration, amendments and discharges of PPSA Liens• Pulled ICBC records for any used vehicles on the lot• Assisted sales representatives with entering in stock information for hundreds of Telus vehicles

Vancouver, British Columbia, Canada

Receptionist: Included handling incoming and outgoing mail, along with legal alternative mail, answered all incoming phone calls, sent out faxes and helped with kitchen duties daily. Assistant: This position included dealing with a numerous number of files for two case managers. This meant requesting documents from adjusters, medical offices, and defense counsel. Also oversaw handling all incoming pre-payments for medical clinics and opposing counsels. Numerous letters were sent out every day and action were taken on any incoming mail that was for the case managers. Also dealt with list of documents and assisting in preparing books for trials. Received phone calls from clients and any other parties which needed information on a specific case. In charge of translating for Punjabi speaking clients on the phone, as well as in person.

Surrey, Bc

• Ran the business under no supervision for the most part, as the business owner was not always present• Opened and closed the studio. This included getting the cameras and flashes ready in the morning, making sure everything was tidy and checked supplies. In the evening, made sure all equipment was turned off, closed the till, secured the premises and locked up the studio. • Handled all phone calls and greeted each customer as they came in• Took pictures for photo shoots, passports and any other government photographs• Assisted customers with their orders, including: editing, cropping and getting the pictures to the customers as quickly and efficiently as possible.

Surrey, British Columbia, Canada

Answered multiple phone lines and greeted customers appropriately. Opened and closed files, booked appointments, handled parts of the initial consultation process, billed clients, and filled out initial motor vehicle accident reports using two programs called Amicus and PC Law. Entered any incoming mail into the Amicus system, made bank deposits, payouts, and cheque pickups. Ensured that the office maintained a tidy look, ordered supplies as needed and assisted the legal secretaries with any help they needed regarding specific case files.

Surrey, Bc

• Handled everyday transactions including: deposits, withdrawals, bill payments, wire transfers, and provided basic product information to clients. • Dealt with large amounts of cash on a day to day basisHEAD TELLER: • Opened and closed the branch, in charge of holding vault combinations, including the central cash unit which held all the cash throughout the day, assisted the other tellers with any help they needed, and worked the Corporate line up (business transactions only)TRAINER: • Trained two people at the same time. Taught them how to process all transactions accurately and efficiently. BRANCH AMBASSADOR/RECEPTIONIST: • Answered a multi-line phone, booked appointments, dealt with the occasional mortgage and line of credit payout, called clients regarding products and promotions, answered any questions that clients had, and assisted co-workers with any help that they needed.

Prince George, Bc

COOK: • Ensured there was enough supply of food based on the rush period, kept my station clean and sanitized at all times, communicated clearly with the rest of the staff to keep everything in an orderly mannerCSR: • Ran the front and drive through till which included interacting with customers and completing their requests politely• Dealt with cash and card transactions and any customer feedback including complaintsTRAINER: • Trained employees in a very precise manner on procedures and health precautions around the workplace.• Took employees to each station to demonstrate how everything was to be handled. TEAM LEADER: • One level lower than manager. Ran a full eight hour shift where each staff member was given a task and station to maintain. Handled the schedule if anyone was sick or away. Also counted tills, managed breaks and promoted a positive attitude in the work environment for the rest of the staff.

Real Estate

Real Estate Division

Highschool Diploma, Basic Highschool Requirements, 12

Activities and Societies: Was apart of the leadership program & girls basketball team. I also volunteered for science alliance at Fraser.