Manpreet Kaur Email & Phone Number

Auckland, Nz

Auckland, Auckland, New Zealand

I focused on effective stakeholder and relationship management, fostering connections with customers, banks, non-bank lenders, and various institutions. Committed to delivering customer service of the highest standards ensures timely communication and an understanding of clients' loan related requirements. In this role, I negotiated with banks on behalf of clients, engage with internal teams for collaboration and manage long-term relationships with both customers and lending institutions. Additionally, I ensure compliance with bank policies, FMA regulations, and company procedures while conducting risk assessments and developing mitigation strategies. My role also involved implementing continuous improvements in compliance processes to enhance operational efficiency.Key Achievements:Developed effective relationships with customers and lending institutions, resulting in improved customer retention and satisfaction.Provided customer service of the highest standards, leading to positive feedback and increased trust from clients.Established timely contact and communication channels to better understand client loan needs, streamlining the loan application process.Effectively negotiated with banks on behalf of clients, achieving favorable loan terms and conditions.Engaged internal teams for seamless collaboration, contributing to improved operational efficiency.Ensured adherence to bank policies and FMA regulations, maintaining high compliance standards across all operations.Conducted comprehensive risk assessments and developed mitigation strategies to safeguard client interests.Implemented ongoing improvements in compliance processes, enhancing overall operational effectiveness.

India

I was responsible for overseeing the loan origination process, managing credit assessments, and ensuring the effective recovery of overdue loans. I lead a team of credit officers, ensuring compliance with internal policies and regulatory standards while maintaining a focus on customer satisfaction. Conducted financial analysis to assess the creditworthiness of clients across various sectors, including personal, small business and auto loans. My work involved liaising with field officers to verify information, mitigate risks, and manage the loan portfolio's overall health.Key Achievements:• Streamlined the loan origination process, reducing approval turnaround times while maintaining strict compliance with risk management protocols.• Reduced the percentage of non-performing assets (NPAs) through effective loan recovery strategies and early risk identification.• Enhanced customer satisfaction by providing personalized financial solutions, resulting in improved client retention and relationship management.

India

Oversee daily operations of the forex desk, managing currency transactions, remittances, and trade finance activities. Ensure compliance with Reserve Bank of India (RBI) regulations and international banking standards. Monitor forex rates and market trends, implementing strategies for optimal currency exchange operations. Manage trade finance products, including letters of credit (LCs) and bank guarantees, facilitating seamless cross-border trade for corporate clients. Ensure timely processing and settlement of international payments. Build and maintain strong relationships with corporate and retail clients, providing expert advice on forex solutions and foreign trade policies. Conduct comprehensive risk assessments, developing strategies to manage currency risk and safeguard the bank's interests. Implement risk mitigation strategies to handle foreign exchange rate volatility. Ensure adherence to all regulatory standards set by RBI and other governing bodies. Lead and mentor a team of forex professionals, fostering a collaborative environment and enhancing team performance. Maintain accurate transaction records and prepare performance reports.Key Achievements:o Achieved a 15% year-on-year increase in forex revenue through effective trading strategies and enhanced client engagement.o Successfully expanded the corporate client base by 25%, significantly increasing foreign exchange transaction volumes.o Streamlined international banking processes, reducing transaction turnaround times by 30% and improving overall client satisfaction.o Maintained a 100% compliance record, successfully passing all audits and minimizing the risk of regulatory penalties.o Recognized as a top performer in the International Banking & Forex division, contributing to the overall growth and success of the bank.o Established long-term partnerships with key foreign banks and institutions, expanding the bank’s offerings in international banking services.

India

I oversaw a diverse portfolio that included Small and Medium Enterprises (SME), agriculture clients, and retail customers. My leadership encompassed full branch operations, including credit risk management, financial performance, and business development. By leveraging market insights and operational improvements, I drove branch profitability and optimized customer satisfaction. I also focused on regulatory compliance and risk management.

India

Head of Operational Department at Mid Corporate BranchI was responsible for ensuring the smooth functioning of day-to-day banking operations, including transaction processing, cash management, and customer service. I implemented operational improvements to enhance efficiency and ensure compliance with regulatory and internal policies, such as KYC and AML standards. My role required me to lead and develop branch staff, ensuring high performance and customer satisfaction while managing financial reporting, auditing, and risk management processes. Key Achievements:• Improved transaction processing efficiency through process optimization, reducing customer wait times and enhancing overall service delivery.• Led internal audit readiness efforts, ensuring branch compliance with regulatory standards and mitigating operational risks.• Enhanced branch security measures and cash flow management, improving the accuracy of cash handling and ensuring operational integrity.

Gujarat, India

Have worked as Junior Management in various verticals like Retail Banking, Housing Loans, Auto Loans, Operational department and International Banking

Bhatinda, Punjab, India

Master Of Business Administration - Mba, Agribusiness/Agricultural Business Operations

Bachelor Of Science - Bs, Agriculture, General