Director Product Innovation And Continuous Improvement
Current• Transformed the member journey, introducing a suite of products and service innovations that elevated our value proposition for health plans - roll out of virtual hearing screening, remote usage coaching for hearing aids adoption, and virtual visits• Led the strategy and project management of the roll-out of our flagship Amplifon Product Experience across Miracle Ear stores• Collaborated on a study with University of Minnesota to establish correlation between hearing loss and comorbidities associated with untreated hearing loss - dementia, fall, and depression• Organized a study with Vanderbilt University to validate our innovative hearing screening app to accurately classify the hearing loss as normal, mild, moderate, or severe