Mansi Shah Email & Phone Number

Guelph, Ontario, Canada

Ontario, Canada

Oversaw daily operations of the customer service department, including managing a team of associates, scheduling shifts, and ensuring adherence to company policies and procedures.• Conducted regular training sessions for customer service associates on product knowledge, sales techniques, and service standards, resulting in improved team performance and increased sales revenue.• Motivation to front-end associates to promote Walmart MasterCard sign-ups and encourage donations for charitable causes, resulting in a 5% increase in MasterCard applications and a 15% increase in donation contributions.• Managed cash registers, including processing transactions, handling cash, and reconciling cash drawers at the end of each shift, ensuring accuracy and compliance with cash handling policies.

Hamilton, Ontario, Canada

• Assisted corporate accounts with booking inquiries and reservations both in person and over the phone, maintained a professional and friendly demeanor, leading to a 15% increase in repeat business.• Scheduled pre and post service calls, maintaining strong relationships and timely follow-ups with existing accounts.• Recorded and maintained accurate financial transactions for customer payments and ensured data integrity.• Reconciled bank statements, credit card statements, and other financial records with 99% accuracy rate.• Handled accounts receivable by generating invoices, tracking customer payments, and following up on overdue accounts, significantly reducing outstanding balances.• Utilized Excel for analyzing weekly and daily financial reports, facilitating data-driven decision-making and forecasting.• Resolved minor technical issues with office equipment and software, coordinating with external IT support when required.• Streamlined accounts receivable and accounts payable processes by efficiently using QuickBooks and Excel• Facilitated training of 5 new employees, ensured they were well-versed in company policies and customer service standards, leading to a more cohesive team

Received consistent praise from customers for providing personalized assistance and resolving inquiries promptly.• Managed high-volume transaction processing at cash register and self-checkout kiosk, averaging 50+ transactions per hour; upheld top-tier accuracy and efficiency standards while providing exceptional customer service and support.• Collaborated closely with team members to optimize checkout processes, contributing to a 15% reduction in wait times and ensuring a seamless shopping experience for all customers.• Strengthened checkout procedures through rigorous item scanning checks and constant monitoring for discrepancies, leading to a notable 30% reduction in theft and loss occurrences, thereby fortifying overall store security and profitability.

Business Management And Accounting

Statistics, Accounting, Ethics and Professionalism, Business Communication, Auditing, Financial Management, Emerging Technology.

Bachelor Of Business Administration - Bba, Accounting And Marketing Management

Operations Management, Human Resource Management, Accounting, Finance, Business Economics and Statistics, International Business Laws.