• Assist newly enrolled members in understanding their 401(k) benefits and alternatives by guiding them through the enrolling process.• Assist clients with processing transactions, including contributions, withdrawals, and loans, ensuring accuracy and adherence to regulations.• Educate clients on 401(k) policies, procedures, and compliance requirements to support informed decision-making.• Ensure to maintain compliance with corporate standards, and make sure all required documentation is filled out and submitted for the various retirement processes.• Consistently met Performance metrics by surpassing key performance indicators (KPIs) related to inquiry response time and issue resolution rates.• Received multiple commendations from clients for exceptional service and support, as reflected in feedback surveys.

• Provided excellent customer service with an inbound call support infrastructure, guaranteeing top-notch support for business growth.• Provided precise responses to questions about products and services, including thorough details to improve consumer comprehension.• Helped clients place orders, track them, get refunds, and get replacements, all while making sure the process ran smoothly.• Attained and surpassed departmental targets regularly, including average hold time, daily calls handled, and average call waiting time.• Maintained a strong focus on customer satisfaction, establishing excellent connections and encouraging repeat business

• Collaborated with a cross-functional team to deliver exceptional service to North American Employees.• Devoted to following set procedures and regularly providing services under predetermined quality standards.• Used SIM Ticketing, Panorama tool to track and record employees's inquiries via HR cases and email.• Exercised integrity and discretion when handling sensitive information and maintained strict adherence to data privacy protocols.• Assist in the verification of employment for both active and terminated employees, ensuring compliance with company policies.• Assist employees with registering for employee benefits, such as 401(k) plans and other programs, and help them understand their options.• Recognized as the primary point of contact for the department after a thorough evaluation, highlighting my achievement as a trusted liaison.

• Provided troubleshooting expertise and assisted clients in resolving internet connectivity problems by providing step-by-step instructions and practical fixes.• Resolved a broad range of internet and phone-related problems for clients by offering outstanding technical support over the phone and through chat.• Effectively diagnosed and addressed 99.2% of Level 2 technical support cases without escalation, delivering timely answers for clients.• Maintained comprehensive knowledge of Verizon's products and services to provide accurate information and recommendations to customers.• Handled a high volume of calls daily, efficiently managing customer interactions while maintaining quality service standards.• Handled a high volume of calls daily, efficiently managing customer interactions while maintaining quality service standards.

• Assisted new members with the onboarding process to ensure a smooth introduction to the products offered by the company.• Provided great help to members through different channels, addressing inquiries regarding products, rewards, and membership privileges.• Provided support to members on matters pertaining to their accounts, such as tracking orders, updating personal data, and managing subscriptions.• Member-only promotions and tailored communications are two tactics that have been put into place to improve member retention.• Taught new team members about best practices in customer service and membership procedures.• Monitored KPIs (key performance indicators) pertaining to member engagement and growth were tracked and reported on.