 Responsible for all client communications, conflict resolution, and compliance on client deliverable and revenue.  Ensure the SLAs are met.  Review all major deliverable (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.  Owns the contract and contract renewals for new work for an existing client. Understanding of company capabilities and service, and effectively communicates all offerings to the client… Show more  Responsible for all client communications, conflict resolution, and compliance on client deliverable and revenue.  Ensure the SLAs are met.  Review all major deliverable (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.  Owns the contract and contract renewals for new work for an existing client. Understanding of company capabilities and service, and effectively communicates all offerings to the client.  Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis Show less

 Responsible for planning, administration and designing of business strategies to achieve the budgeted revenue and contribution targets.  Improve the operational systems, processes and policies in support of organization’s mission -specifically, support better management reporting, information flow & management, business process and organizational planning.  Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each… Show more  Responsible for planning, administration and designing of business strategies to achieve the budgeted revenue and contribution targets.  Improve the operational systems, processes and policies in support of organization’s mission -specifically, support better management reporting, information flow & management, business process and organizational planning.  Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Review statistical data regarding productivity levels & performance, and make the recommendations to take the necessary actions. Show less

- Client Servicing and Account Management - Online Program.- Process implementation.- Lead the Induction program of the organization.- Heading Quality Department and supporting processes, with vendor/third-party management, as well as operations of final processing level. - Maintaining and controlling the process by doing Control charts, taking corrective & preventive actions for all non-conformances that affects the product Quality.- Drive Information Security and Business… Show more - Client Servicing and Account Management - Online Program.- Process implementation.- Lead the Induction program of the organization.- Heading Quality Department and supporting processes, with vendor/third-party management, as well as operations of final processing level. - Maintaining and controlling the process by doing Control charts, taking corrective & preventive actions for all non-conformances that affects the product Quality.- Drive Information Security and Business Continuity initiatives through process institutionalization, risk assessment and internal audits.- Identifying, developing and implementing various Process Improvements, re-engineering the process & then implementing changes in a phased manner. - Regular interaction with the clients with regards to the site performance in areas such as transaction Quality & customer satisfaction.- Identifying potential additional costs and reporting time implications. - Leading the Process Implementation, Quality Assurance, Designing and Technical Illustration departments.- Developing a team, communicating plans to team members & ensure it is in line with the guidelines & requirements of the client. Show less

Profile:Assure the Quality as per the Client's requirement.Managing the quality of the final product to the client.Leading the Quality Assurance and Typesetting team.Supervise the technical & non-technical team and customer dealing.Co-ordinate with Project management team.Analysis of all publication projects.Keep a track of, & maintain a log sheet of all client communication in terms of specification for the project.Maintain error log sheet stating all errors on… Show more Profile:Assure the Quality as per the Client's requirement.Managing the quality of the final product to the client.Leading the Quality Assurance and Typesetting team.Supervise the technical & non-technical team and customer dealing.Co-ordinate with Project management team.Analysis of all publication projects.Keep a track of, & maintain a log sheet of all client communication in terms of specification for the project.Maintain error log sheet stating all errors on each project during the processes.Ensuring conformance to quality for all the projects during the time of delivery. Show less

Profile:To Assure the Quality that satisfies the Clients.Making sample copies (if Client requires).Prepare specification layouts (if Client requires).Helping teammates to produce the ultimate output as par Client requirement.