Manu Mohan Email & Phone Number

Milton Keynes, Gb

Derby, England, United Kingdom

Birmingham, England, United Kingdom

• Managed multiple enterprise projects, delivering complex reports, collaborating with cross-functional teams, continuously enhancing performance, optimizing business procedures, issues monitoring and regulating backlogs in client database• Developed data-driven roadmaps for software delivery team, collaborated with clients and stakeholders for competing demands to meet business needs through analytical approach, leading to 8% increase in sustainability• Streamlined continuous improvement activities through system configuration, data analysis, dataset execution, reporting and testing using Microsoft advanced excel, yielding 5% efficiency gain and ongoing enhancements in project delivery status• Spearheaded technical product data research and analysis, ensuring documentation of business requirements using Agile tools (JIRA, Confluence, SharePoint and Service Desk)• Implemented resource management strategy and assisted in reviewing business scope using Microsoft office tools for SaaS projects, leading to 20% growth in milestones achieved and project success rate• Catapulted seamlessly with cross-functional teams in scrum ceremonies such as daily stand-ups, sprint planning, and sprint reviews, to translate business needs into actionable technical solutions and communicate sprint goals• Tackled administrative hurdles and pioneered solutions using automation tools such as excel macros, streamlining processes and boosting customer satisfaction scores by 25% through personalization• Orchestrated task flow and streamlined timelines, ensuring on-time delivery. Integrated third-party products and CRM tools, boosting team awareness of dependencies (25%)• Designed process enhancements and optimizations, resulting in a significant increase in operational efficiency and cost savings

• Maintained relationships with global leadership network, established strategies aligned with business objectives, contributing to 20% improvement in customer service rates• Championed rigorous oversight of project SLAs and KPIs using excel macros, driving 20% improvement in reporting accuracy• Boosted the retail billing customer journey using SQL programming, achieving a significant 20% increase in Q1 targets using database creation, relationships and mapping and other complex SQL statements• Developed highly responsive websites using HTML, CSS, SQL and JavaScript, leading to 10% reduction in development time • Empowered project teams with Git version control, reducing 20% in errors and 15% improvement in collaboration• Reduced application errors (30%) and improved content quality (25%) by leveraging trends and best practices, enriching knowledge base• Pioneered data-driven market forecasting to drive agile change initiatives, fostering a more responsive organization (25%)• Increased software development expertise by 15% through ongoing learning and staying ahead of industry trends

Msc Engineering Management, Engineering

Bachelor Of Engineering - Be, Electronics, First Class With Distinction