Responding to client's request via call/e-mail, chat, and/or ticketing system in a timely manner.Initiates follow up calls with customers.Monitoring incidents using RMM Tools and providing technical support via remote access.Coordinate with other IT team members to resolve issues as quickly as possible based on the severity and priority of the request.Investigating, resolving, and closing user reported PC problems and application issues through our ticketing tools.Perform operating system software updates, upgrades, and patches.Performs administration activities such as setting user accounts, roles, access, and privileges.Google workspace Administartion.Office 365 Administration such as setting user accounts, roles, access, and privileges.Monitoring backup of accounts such as Exchange,Teams, OneDrive, Google drive.

Providing technical support to end-users by phone, email, or in person.Responding to and resolving service desk tickets in a timely manner.Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance.Troubleshooting hardware and software issues on desktop and laptop computers, including printers, scanners, and other peripherals.Collaborating with other IT teams to resolve complex technical issues.Basic Data centre operations.Asset Management.Provide different levels of support to the team.Assist vendors and other IT personnel in resolving problems.Risk management for the critical issues.Identify potential issues and implement solutions proactively.Ensures the highest level of systems and infrastructure availability.Implements warranty and support activities.Install and configure operating systems, software, and hardware components.Conduct high-level root-cause analysis of service interruptions and establish preventive measures.

Provide end user technical support for desktop systems and software.Assist users with setup and configuration of desktop systems.Monitor and troubleshoot desktop performance issues.Collaborate with IT teams on desktop projects and updates.Desktop and Laptop hardware troubleshooting.Network/USB Printer installation and troubleshooting.Scanner installation and troubleshooting.Document and track support requests and resolutions.