Manuel Alejandro B. Email & Phone Number

Toronto, Ontario, Canada

Customer Success oriented: Build strong, trust-based client relationships, ensuring solutions align with business goals and exceed expectations.Innovation and Continuous Improvement: Lead the integration of cutting-edge technologies to consistently deliver innovative and impactful automation solutions.Results-Driven: Focus on delivering measurable improvements in efficiency, profitability, and scalability for long-term client success.

Toronto, Canada Area

Gather customer requirement for a precise integration of NetBrain into customer systems. Implement network automation procedures into customer network operations workflow.

Quito

- Assessed client’s requirements in order to translate into a tangible solution that aligns with the IT Governance strategies. In constant partnership with vendor’s Engineering Team to tailor the best solution for our customers.- Headed implementation team as Technical Leader, resources and providers to deliver a complete solution for our customers. Led more than 10 Converged IT implementations, meeting deadlines and exceeding customer expectations.- Configured specialized settings in Core Networking with Cisco IOS and NX-OS, virtual infrastructure with VMware vSphere 6.0, Converged Infrastructure with VxBlock, Storage Arrays with Dell EMC Unity and Information Security Firewalls with NetScaler WAF.- Ensured customer satisfaction and prompt issue resolution when advanced technical problems were escalated to the manufacturer. Acted as mediator between customer and vendor’s laboratory specialists.- Spearheaded the design and implementation of a Disaster Recovery solution using Citrix Global Load Balancing protocols. As a result the client, a major governmental institution in Ecuador, is now able to recover from a total loss of its main Data Centre in terms of minutes.

Quito, Ec

- Organized course content, assignments, discussion topics, evaluations and schedules on Cisco NetSpace platform, aligned to meet curriculum criteria and guidelines from Cisco Network Academy.- Ensured the learning and skills development in students, always encouraging them to become contributors of knowledge in the class.- Delivered dynamic lectures, balancing official curriculum material with practical lab exercises, case studies and objective-oriented examination.- Reached over 90% of overall class score based on Cisco NetSpace marking system, and awaken the interest in students to pursue a certification and specialization path.

Ecuador

- Elaborated curriculum and prepare course content for the modules Network Administration, Enterprise Networks and Final Exam Preparation module, according to program’s objectives and scope.- Delivered active lectures covering advanced topics such as: Data Centre networking, DMZ, BGP, OSPF, IPv6 transition, log analysis, network monitoring and baselining; as well as the analysis of practical case studies.- Achieved student graduation rate above 90% of the students in the same term.

Quito - Ecuador

- Install IT infrastructure and network connectivity projects with products Cisco, Citrix, VMware, EMC, Brocade and Fujitsu.- Initilize Storage arrays and servers.- Tech support level 1.- Configure core and access switches.- Initialize storage systems and networks.

Quito, Ecuador

- Monitor ISP core network traffic performance, routing paths, BGP neighbours status and wireless backhaul connectivity.- Install access devices in customer premises edge, including wireless long-range calibration, network tunnelling and routing.- Provide technical support level 1 for enterprise and home customers.- Escalate technical support to Tier I Data Carrier providers to optimize performance issues in WAN links.

Master'S Degree, Information Technology, Master Of Information Technology

Ranked on the top 50 universities in the world (QS World, 2019). UQ Master of Information Technology program aligns to the emerging.

Bachelor Of Science, Major Of Electronics And Telecommunications Engineering, Computer Systems Networking And Telecommunications

Graduate project: Designed the first e-Health Network for rural communities in Ecuador, sponsored by the Ministry of Public Health.