Oversaw daily store operations, including opening and closing procedures, staff management, and customer service.Managed inventory, including stock replenishment, order management, and regular audits.Ensured store maintenance, including cleanliness, repairs, and safety compliance.Trained and supervised staff, handled scheduling, and provided performance feedback.Processed transactions, handled returns/exchanges, and maintained accurate records.Implemented health and safety protocols and responded to emergencies as needed.Analyzed customer feedback and sales data to drive continuous improvement.

Located in historic Charleston, SC we hand pour our signature scents in small batches, and hand label each jar with scenes captured by local artists and photographers. Each scene illuminates as you burn your candle. We source the highest quality essential oils and 100% natural soy wax for each candle that burns for approximately 65+ hours. Take the sights and smells of Charleston home with you.*Produce handmade candles from U.S.A sourced natural raw materials through the finished product.*Ensure the quality of every candle made.*Perform duties in both a team and individual settings, assisting coworkers when needed.*Team lead at craft shows/booth setups and display setup. *Carry out maintenance on all machines and ensuring safety at all times*Maintained friendly and professional customer relations *Produce and ship/deliver all online and retail orders.*Manage and update website and all social media outlets.*Maintain and update office operations, financials, expenses, cost's, and supply ordering. *Currently sold in 10 Retail locations through out the Charleston region.

*Developed & Manage FACEBOOK, YELP!, TWITTER, FOURSQUARE, PINTEREST & INSTAGRAM pages while managing online marketing campaigns for Classic Charleston Gifts & Gallery effectively driving brand awareness, engagement and traffic to social media pages.*Developed & Manage Online E-COMMERCE STORE & BRAND SITE*Assess all social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth.*Achieve a strong, visible social media presence and developed concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.*Pro-actively build and maintain client relationships while executing special requests and related duties such as private viewings, gallery events, food tastings, etc.*Implemented strategies to improve customer service, drive store sales and increase profitability.*Increased Key Performance Indicators*increased sales from +10 to +15% Year Over Year (2013-2014)*Increased sales from +2% to +10% year over year (2012-2013)

I pro-actively build and maintain client relationships while executing special requests and related duties such as private viewings, gallery events, food tastings, etc.*Provide in-depth information to clients about artist and their works.*Provide artist assistance; catalogue and handle art; procure supplies, draft email and mail correspondence as well as coordinate mass mailings.*Implemented strategies to improve customer service, drive store sales and increase profitability.*Increased Key Performance Indicators*Increased sales from +2% to +10% year over year

Promoted from The Yankee Club House: Directed a staff of seven to execute and support company objectives by achieving weekly, monthly, annual comp and target goals; timely execution of visual directives.Implemented strategies to improve customer service, drive store sales and increase profitability.Increased Key Performance Indicators Ensured quick and efficient customer service and resolved complaints.Maintained store appearance and product presentation to company standards. Provided support to sales associates during peak periods or during scheduling conflicts.Provided in-depth product information to clients about goods. Maintained brand and operational standards while leading in special projects, events and brand launches.

Assisted the store manager with the day-to-day operations of a retail store. Implemented strategies to improve customer service, drive store sales, and increase profitability. I ensured customer needs were met, complaints were resolved, and service was quick and efficient. Maintained store appearance and product presentation to company standards. Provided support to sales associates during peak periods or when scheduling conflicts arose. Directive of responsibility *Hiring & Training *Scheduling *Inventory Control *Visual Merchandising*Generated sales, met sales goals,increased Key Performance Indicators, maintained high store presentation and operating standards.Hired, trained, and developed staff; and supported and enhanced the customer service experience. Addressed and documented unsatisfactory performance and policy violations.

I was in charge of the Flagship stores appearance and maintenance initiative ( 30,000 sq. ft. location), In addition to opening the company’s first 5th avenue flagship location. I managed a staff of seven in addition to the stores 250+ employees I helped oversee. I developed and executed training tools to guarantee company standards are meet while ensuring the monthly supply orders and maintenance staff scheduling are completed. Assisted the store manager with the day-to-day operations of a retail store. Implemented strategies to improve customer service, drive store sales, and increase profitability. Ensured customer needs were met, complaints were resolved, and service was quick and efficient. Maintained store appearance and product presentation to company standards. Provided support to sales associates during peak periods or when scheduling conflicts arose.*Executed and supported company objectives by achieving weekly, monthly, and annual comp and target goals; timely execution of visual directives. *Motivated employees and reinforced training objectives; upheld operational standards, store appearance and maintenance.*Increased Key Performance Indicators