Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximization of available space, load control, safety, and ad hoc flight instruction.Monitor import cargo receipt and breakdown; resolving any related issues.Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies.Update flight handling reports including identification and monitoring of irregularities and discrepanciesDispatch post-flight information to the correct departments in a timely manner.Receive and process cargo telephone reservations in a prompt, accurate and efficient manner.Resolve customer queries, complaints, and claims, including those escalated by Cargo Agents.Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics, and reports.Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter.

Analysis of the current processes in order to improve and streamline the functionality of the different customer service channels. Resolving any technical issues/customer problems as they arise. Follow up and coordination of the CS team's work in order to ensure a high level of client service.Control and follow up on goals and ensure procedures. Agencies communications. Premium customers service. Lost & Found. Any other Task that may be required to take control of the situation. Point of escalation of any technical issue/customer problem might have Resolving any technical issues/customer problems as they arise.

Responsible for the entire proper functioning of passenger services at the airport. Manage all Air France/KLM passenger service personnel, ensure the flight's punctuality and contribute to increase customer satisfaction. Manage operational control systems. Attend frequent system and immigration trainings and meetings in Amsterdam, representing the KLM Panama station (2 times per year). Work closely with personnel from other operational areas within the airport, including the Land Management Company, security, catering and representatives of airlines and airports. Best employee of the month AirFrance/KLM Panama in 2014

Provide the check-in service to the passengers and control the documentation, provide information on the different destinations and flights. In November 2011, I was invited to work for Air France/KLM in a position with more responsibility.