IT coordinator, in charge of projects and operations of the border control security services. Managing highly secured networks (encrypted communicatios, data bases, it systems, cctv, VPN) and applications for the SDI HCVM systems.

Operation, maintenance and administration of VAS network & applications, including CISCO/JUNIPER networks, Windows & Unix systems and differents data bases. Service testing, troubleshooting of system issues and vendors ticket handling. Close working with team to ensure systems´s quality is in line with the demand. Vendor management and interaction (Ericsson, Oracle, Huawei, Nokia, Cisco, Converse, HP, Dell…). Provide technical expertise on Linux, Windows, Solaris, Cisco systems, MMS, WAP, Video Streaming, GPRS/LTE, VMS, SMS/Broadcast, EIR, RBT, PCRF, OTA. Define user requirements and support functional VIP user´s services. Answer costumers queries and resolve problems in products functionalities. Responsible of the KPI/SLA, optimization of VASP. Collection and administration of performance data. 24/7/365 availability. Team leader of a group of specialized engineers.

Managed server’s operation and maintenance, with different vendors (Red Hat Enterprise, OpenVMS, Solaris, Windows Server). Troubleshooting Mobile Networking and security controls (Global Technologies). Developed Networking and Security Solutions for improvement. Performed Algorithm Scripting analysis on Linux and Solaris based operated systems. Analyzed KPI to give reports, preventing threats and vulnerabilities. Planned and executed preventive and corrective maintenance on Linux, Solaris and Windows Servers. Managed 2G/3G /4G Ericsson - Operation Support System (OSS) and support to the packet core operators in the Central American Mobile Network, level 3 at troubleshooting, database and scripting for security assurance. Performed software upgrades and required patches to keep security standards.