• Change Management: Submits items for Governance Approval. • Manages Vendor's Build/ Issue Tracker. • Build/Implementation: Designs and builds moderate to complex components and functionality in Production and non Production environments.• Analysis: Performs analysis, design, and build tasks for new projects that are moderate to complex in scope. • Performs Complex Issue analysis related to Legacy system issues.• Support: Troubleshoots complex issues related to Orders, Security, and Clinical Documentation tools that cannot be resolved by an Associate or Intermediate level staff. • Documents technically complex information with articulation and accuracy.• Release: Participates in upgrades and Release Notes management and documentation. • Works with Vendor/Epic on change requests and complex code introduction to the system and assesses impacts accordingly.• Production Support: Participates in Production Support including on call schedule and off hours support (24/7); troubleshoots issues and determines root cause• Project Management: Responsible for planning, managing and organizing medium level scope project components or initiatives, typically pertaining to individual work assignments.• Communication and Documentation: Maintains and updates Application configuration documentation. Communicates with a broad variety of individuals on a broad variety of complex projects and issues which impact the area of management and expertise.• Security, SOX, Compliance, and Change Management: Follows established security, SOX and Compliance protocols and procedures. • Works with Epic on Change requests and complex code introduction to the system and assesses impacts accordingly• Provides periodic informal work guidance/direction to, and training of team members.

•Independently initiates, investigates, documents and analyzes client requirements in project areas of limited scope such as: operational readiness assessment, assessment of the scope and impact of client business needs•Participates in the data collection and analysis of solutions that support client business processes•Provides guidance and coordination to clients in the planning, training and operating of automated systems•Maintains current knowledge of EPIC application systems, interfaces, reporting processes, and data capture•Provides EPIC software product expertise to client groups, delivers presentations, demonstrations and training for application•Functions as primary support to a specific business area; primarily Optime domain•Serves as a single point of contact for the resolution of client issues•Follows Service Level Agreements. Communicates and escalates issues •Acts as a liaison between business clients and technical staff to resolve implementation issues

•Procured and negotiated hardware costs for point of sales terminal implementation project budgeted at over $1million, saving approximately $60,000 in equipment costs•Development, negotiation and implementation of semi-annual hardware maintenance program for nationwide theatre locations using outside vendor•Ensure over 80 nation-wide locations meet current networking and I.T. hardware standards•Coordinate vendor on-site activities including the installation of Horizontal Cabling Systems and Telecommunications and Equipment Rooms •Conduct peer level training and create required documentation/manuals•Serve as liaison to vendors and project team, ensuring project timelines are met•Analyze, diagnose and resolve hardware and software issues•Installation and support of Century Theatres proprietary software•Research new products and technologies for future implementation•Budget analysis and equipment purchase for projects and system maintenance