Jacob Gonzalez Email & Phone Number

Riverside, California, United States

- Lead scheduler of the Los Angeles, Sacramento, Riverside, Santa Barbara, and Santa Maria regions connecting over 85 Behavioral Technicians to approximately 100 clients based on unique needs of the clients and the availability of both clients and Behavioral Technicians- Provide HR Assistance by upholding and reiterating company policies to Behavior Technicians including sick policies, call out procedures, availability changes, resignations and terminations, etc.- Billing support by inputting proper pay codes on Behavior Technicians’s schedules ensuring proper breaks are scheduled, accurate travel time and mileage reimbursement are provided to staff members, audit billable sessions for accurate start and end times to avoid insurance fraud, and include adjunct transmission fees and codes for telehealth sessions- Provide instantaneous support to Behavioral Technicians and Clients during last minute cancellations by rerouting staff members to substitute sessions as needed while updating supervisors, behavioral technicians, and clients of last minute changes- Accept or decline Behavioral Technicians time off requests while seeking to accommodate their requests by finding substitutes for their sessions or scheduling makeup sessions with the affected client

-Contracted work with small local climbing companies for product photography includingDynamite Starfish and Baboon Outdoors.-Schedule appointments for photo shoots including on site locations, set time, andturnaround rate for completed work.-Maintaine time sensitive deadlines for clientele providing customer satisfaction.Sourced clients through word of mouth and social media engagement across personal andfollower accounts.

Fountain Valley, California, United States

-Manage an average of 20 new and current member accounts on a daily basis by updatingmembership plans and payment methods via company program.-Instruct small introductory classes to new climbers/guests including safety protocols andbasic techniques for a successful first time climb-Answer phone calls, responded to customer inquiries and transferred calls to appropriatestaff members.-Welcome patrons to front desk and engaged in friendly conversations while conductingcheck-in process.-Review safety, health and sanitation processes throughout all areas and enforced rules topromote security and safety.

Riverside, California, United States

- Updated/Created new worker's compensation cases for Amazon employees who are injured at work by completing the necessary documents and uploading them to company servers- Lead meetings across departments, updating teams on health risks, implemented OSHA policies, and work with team leaders to fix any hazards regarding equipment and placement of fixtures - Provided successful First Aid treatments for over 30 Amazon Associates through initial injury treatments, in person follow-ups, at home care suggestions, and ergonomic lessons that resulted in full recoveries- Injury case management with the ability to navigate files, deep dive data, create new injury cases, update existing injury cases, and track multiple cases simultaneously- Coached ergonomics to Amazon Associates at onboarding events, at start of shift with Area Managers during stand up, and in person during treatment and on the warehouse floor

Orange County, California, United States

-Execute successful life saving medical services to the communities of Orange and Los Angeles Counties under various high pressure situations determined by location of medical services needed including residence, highways, outdoor recreation locations, crime scenes, etc.-Coordinate with multiple medical industrial services including fire department, police department, hospitals, secondary medical service staff, etc.-Transport patients and medical staff from scene code 3 with lights and sirens safely through high traffic streets and deliver patients safely to proper hospitals determined by medical neccesity.-Document patient information including social security, demographics, insurance information, and symptoms for company billing while keeping patient information private and disclosed upholding HIPAA policies.

Fontana, California, United States

Rancho Cucamonga

-Assisted over 100 customers a week by professionally outfitting them with up to date gearthat properly suit their needs.-Engaged clientele to achieve over 200 personal membership sales in under 9 months.Replenished product aligning with visual standards while improving the flow of shoppingfor customers.-Active outdoor community leader engaging in stewardship projects focused on public landsrestoration and rock climbing guide within national parks.

Rancho Cucamonga, California, United States

-Executed positive work flow by providing staff with appropriate work tasks to keep a fluid customer experience and product distribution.-Responsible for end of the day reports which included money count and drop, record keeping of products used, and logging of all returns and refunds.

Riverside

Assist with sound recording, design, and editing with logic pro in a professional setting. Teach basics of how to use adobe suite including lightroom, photoshop, and premiere pro. Set up and man the Virtual Reality section with full understanding of HTC Vive and Oculus.

University Of California, Riverside

-Developed and executed marketing strategies towards a diverse student population topromote readership and online traffic across multi-marketing platforms including Print,Facebook, Instagram, Snapchat and Twitter.-Boosted online interaction by 30% on Facebook and Instagram.-Recruited potential contributing writers and photographers whom became key members ofthe team.-Managed a successful marketing campaign that increased the newspaper's annual budgetby 10% through branding of the newspaper.-Collaborated with all departments of the newspaper to provide deeper connecting contentprovided by photographers and contributing writers to ensure the proper voice is beingpresented.

University Of California, Riverside

-Supervise over 20 students as they complete tasks on shifts. -Provide support to managers and upper-management on projects and daily tasks. -Open and closed for three on campus locations which included daily food logs, shop maintenance, cash logs, and ensuring all exits closed and secured.-Supervise schedules by helping create and update schedules when needed.

-Work at bi-weekly events for an average of 70 residence by providing technological needs including PA/Speaker set up, projectors, event photography, lights, and anything else requested. -Maintain and update accurate documentation on available housing items for event use. -Attend weekly cabinet meetings where we discuss the use of budget, event planning, and possible marketing plans. -Retain active leadership by overseeing a hall of 50 residents.