Manuel Macchiavello Email & Phone Number

Londres Y Alrededores, Reino Unido

- Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in Italian markets.- Conduct root cause data analysis and summary of findings.- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.

Londres Y Alrededores, Reino Unido

• Review various types of user-generated content, including text, images, videos, and audio, to ensure that it adheres to our platform's guidelines, policies, and community standards.
• Staying updated on new trends, challenges, and emerging issues related to user-generated content.

Londres Y Alrededores, Reino Unido

• Ensure legal compliance and safety of content uploaded to our platform.
• Identify emerging patterns of problematic content and provide feedback to improve the platform's guidelines and moderation processes.

Londres Y Alrededores, Reino Unido

• Support night moderators to ensure safety and quality of the content.
• Weekly calibrations POC: different projects.
• Coaching sessions provided to lower-performance moderators to help them improve their performance and share tips and best practices.

Londres Y Alrededores, Reino Unido

• Responsible for developing, maintaining, and implementing Community Content Security Standard.
• Trained on all projects.
• General calibration on policy updates (weekly).

Montevideo, Uruguay

• Facilitated effective communication between stakeholders, ensuring clarity and alignment on project goals and expectations.
• Creating content such as posts, articles, graphics, and videos to engage the community and encourage participation.
• Interacting with community members through comments, replies, likes, and shares. This helps build rapport, address questions, and encourage ongoing participation.
• Coaching the new employees on company strategies.
• Answer queries from… Show more
• Answer queries from the team members and support new employees.

Buenos Aires, Argentina

• Writing for various platforms, such as print, online, and broadcast.
• Speaking with individuals involved in or knowledgeable about the story to gain insights and firsthand accounts.
• Cross-checking facts and data to avoid spreading misinformation and to maintain credibility.
• Leveraging social media to share stories, engage with the audience, and source new leads.
• Managing time effectively to complete assignments promptly and keep up with the fast pace of news cycles.

Buenos Aires, Argentina

• Project Management: Successfully managed multiple high-stakes projects, ensuring timely delivery and adherence to scope and budget.
• Legal and Compliance: Provided legal guidance on various issues, ensuring all activities comply with relevant laws and regulations.
• Coaching and Mentorship: Coached individuals and teams to enhance their skills and performance, fostering a culture of continuous improvement.
• Lead a group of 20 people in the areas of Customer Service, Marketing… Show more
• Lead a group of 20 people in the areas of Customer Service, Marketing, and Institutional Relations.
• Supervise 32 offices of the company in terms of quality of Customer Service.

La Plata, Provincia De Buenos Aires, Argentina

• Engaging with the audience through various platforms, including social media. This interaction helped gauge public interest and feedback, shaping future reporting and fostering a connection with the readership..
• Crafting the story involved… Show more
• Crafting the story involved synthesizing the gathered information and presenting it in a clear, coherent, and compelling manner. My writing aimed to inform the audience while maintaining their interest, often balancing.
• Ensuring the accuracy of the information was paramount. This meant cross-checking facts, verifying sources, and sometimes collaborating with fact-checkers to maintain the integrity of the report.
• Working under tight deadlines was a regular part of the job, requiring efficient time management and the ability to quickly adapt to new information or changing circumstances. Show less

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Degree In Law

Bachelor Of Journalism & Mass Communication