Banking sectorWorking as PMO and Scrum Master of the architecture team and a development team in a project about applications obsolescence, whose architecture is based on DevOps:• Tracking and communicating project progress and issues. • Relationship with the client.• Managing risks and problems.• Elaborating project follow-up reports.• Perform Agile ceremonies: inceptions, daily meetings, retrospective, etc.• Collaborating in the internal permanent control of the processes of the bank.

TelecommunicationsProject Manager, Feb2016-Oct2018Managed the data migration project of the company based on extracting of CRM (Clarify10.1, Clarify11.5 and Spirit –Siebel 8.1–) and billing (Arbor) legacy systems, in the first steps of the ETL process to migrate to target system (CRM Amdocs 7.5). Tracked and communicated project progress and issues, and presented solutions to stakeholders. Relationship with the client and all multidisciplinary teams involved in the project.MotorwaysFunctional Analyst, May2017–Mar2018Working in the motorway project in Dallas (TX), a critical Project for the client, to maintain and fulfill the requirements from the North Texas Tollway regarding the mentioned motorways, direct contact with final users and client in motorway concession offices to handle their requests, monitoring, maintaining and operating the involved systems: Back Office System and Toll Setting Module.TelecommunicationsTeam Leader, Nov2009–Dec2015Managed the application maintenance team of the Company Call Center application and other applications. Managed risks and problems. Facilitated new hire training. Mentored and guided employees. TelecommunicationsAnalyst, Oct2005–Oct2009Carried out functional analysis and trouble-shooting problems, developed and maintained of products of the Company Call Center Application. Performed analysis, design, development and release to production environment activities of the Vodafone projects in CRM system (Amdocs Clarify). Generated documentation and deliverables to the client.Portability Web, Mar2008–Jun2008: Prepared effort estimations, planning and viability of projects, and analysis and support on the Viabilities team.The CompanyInternal Auditor, Oct2007–Oct2016Performed internal audits on the Company Project and Process in all areas of the company, within their Quality System: ISO 9001 and CMMI level 3.