Manage 3 Territory Supervisors and a team of 230 highly skilled Field Service Engineers in 4 states for Western District. Responsible for maintaining and motivating team with professional development, which includes new product training, and certifications. Maintain staffing levels to support 24 by 7 customer base. Oversee the planning and delivery of customer support services including installation, configuration, troubleshooting, and providing customer assistance based on customer… Show more Manage 3 Territory Supervisors and a team of 230 highly skilled Field Service Engineers in 4 states for Western District. Responsible for maintaining and motivating team with professional development, which includes new product training, and certifications. Maintain staffing levels to support 24 by 7 customer base. Oversee the planning and delivery of customer support services including installation, configuration, troubleshooting, and providing customer assistance based on customer requirements. Implement creative solutions to minimize overtime, while maintaining service level agreements. Goals are based around expenses, employee utilization and productivity, logistics, customer satisfaction, project management and service delivery expectations. Other responsibilities are more generic in nature such as approving expense reports, processing payroll, approving and scheduling vacation requests, controlling inventory, and scheduling next business day activities. Travel to district offices to promote, motivate and mentor positive work environment. Administer and submit timely performance reviews for direct reports. Recruit and interview to fulfill district staffing requirements. Coach and counsel staff with performance or disciplinary issues, document and take corrective action as necessary. Show less