Manuel Ramirez Email & Phone Number

Newport Beach, Ca, Us

Southern California

Orange County, California, United States

Point B is an employee-owned management consulting firm that specializes in helping clients execute their strategic initiatives and deliver business results that create transformational change and competitive advantage. Hundreds of companies, including Microsoft, Alaska Airlines, Kaiser Permanente and ON Semiconductor, have sought out Point B for its objective leadership, deep expertise and ability to transform strategies into reality. Founded in 1995, Point B has since grown into a $80 million business with 400 associates that completed more than 850 projects for clients in 2009 alone. Point B has been honored by many publications as an exceptional place to work, including being named a “Top Small Workplace” by The Wall Street Journal. In 2008, Consulting Magazine recognized Point B with its “Best Firms to Work For” award and ranked the firm #1 in its Leadership category among 205 consulting firms worldwide.

Successfuly initiated, developed and provide management leadership to a new division focused on small, mid and large scale projects. The division has a $35M annual operating budget and a staff of 5.*Turned around a multi-million dollar transaction which was in jeopardy due to unexpected costs, design delays and compliance issues; developed and implemented solutions for all issues resulting in successful transaction completion and $4.5M revenue.*Upon joining company, tasked with reviving a dormant development project; managed project completion and successfully negotiated long-term agreements with nationally recognized firms resulting in $300K annual revenues and 35% profit margin.*Responsible for project to develop a partnership with a steel products manufacturer to supply pre-engineered subassemblie used in projects; researched, analyzed and qualified potential vendors, obtained proposals and selected top three firms resulting in securing needed assemblies at optimum pricing.

Founded, organized and directed a department supporting sales channel operations nationwide. Designed, developed and managed a call center successfully supporting 2,500 business developers and sales agents across four time zones.*Architected, develped and managed a new department responsible for processing critical sales transactions in support of retail, wholesale and on-line divisions resulting in 30% increase in transaction processing and 75% error reduction.*Provided management leadership and direction to call center reorganization resulting in call center availability to 15 hours per day, improved response quality and knowledge content and customer satisfaction.*Inherited department with limited processes in place to manage fraud, unapproved sales concessions and pricing errors; developed and implemented new processes, policies and procedures resulting in $3M annual savings in fraud and sales concession costs, 20% pricing error rate reduction and $1M annual cost avoidance.

Throughout tenure, led large scale projects supporting Fortune 100 clients in initiatives spanning process re-engineering, technology implementation, change management and strategic planning. Supervised as many as 100 personnel. Successfully completed projects for Washington Mutual Home Loans, AXA Global Group, WM Financial Services, American Express, The Capital Group, Bank of America and Jet Propulsion Labs.* Tasked with building and deploying a customized transaction system for a major institution with 60 locations nationwide and training more than 8,000 personnel in its use; successfully managed phased execution of deployment strategy and national roll-out/implementation resulting in a fully functional customized system returing $283M estimated annual benefit to the client.*Budgeted, sold and managed a strategic back office operations assessment for a major asset management company resulting in recommendation to outsource back office operations, which, when implemented, resulted in 70% cost reduction.*Managed the analysis and requirements phase of development of a best-of-breed sales force automation tool; led standardization of processes and procedures to re-launch company's on-line trading capability resulting in 25% customer retention increase, 15% revenue increase and 10% operating cost reduction.*Provided management leadership to a sales force effectiveness improvement initiative resulting in 40% revenue increase, 20% sales force retention improvement and increased customer satisfaction.*Reviewed back office operations, identified automation and process optimization opportunities resulting in 15% reduction in staff size.