• Provided customer service to ensure successful shipments between shippers and receivers.• Tracked and traced shipments to ensure on-time pick-up and deliveries.• Collaborated within department team to provide additional support as needed.• Managed daily booking and dispatching of new loads from customers.• Negotiate competitive rates with carriers to optimize department and company profits.• Implemented problem-solving strategies when carriers encountered issues such as truck breakdowns or inability to make pick-ups, promptly recovering shipments and securing alternative carriers.

• Accurately inputting, updating, and maintaining data into our systems, ensuring the integrity and efficiency of our operations• Input and maintain accurate data into UPS databases and systems• Verify data accuracy and completeness to ensure high-quality standards were met• Assist in resolving any discrepancies or errors in data entries• Collaborate with team members to ensure timely completion of tasks• Adhere to company policies and procedures regarding data confidentiality and security

● Prepare airline and customs documentation.● Comply with Company Standard Operating procedures and policies● Ensure paperwork is prepared timely and accurately.● Make sure paperwork related to cargo is correct before release.● Helpful with calls that would come into our office from companies that needed assistance with their freight that would be coming into our warehouse.● Assure proper compliance with local and international laws and regulations.