Manuel Roque Email & Phone Number

-This highly technical position is responsible for planning, engineering, administration, performance, and support of the network, server, storage, and security environments. -Assists in maintaining, upgrading, and monitoring the network, server, storage, and security environments.-Assists in planning and implementing systems and network infrastructure additions and upgrades.-Monitors the wide and local area networks to ensure optimal performance and reliability.-Monitors the server and storage environments to ensure optimal performance and reliability.-Monitors system resource utilization, trending, and capacity planning.-Works with other department personnel to provide systems and network resources, including server provisioning, network connectivity, email services, and remote connectivity.-Prepares performance reports on the wide and local area networks and server performance.-Provides input on service requests and makes recommendations regarding the feasibility and acceptability of implementation.-Implements local and wide-area networks, servers, and storage components.-Selects and implements security tools, policies, and procedures with the City’s security team.-Gathers information as requested for budget analysis, scheduling, specification writing, contract negotiation, report preparation, and presentations.-Works within established configuration and change management policies to ensure awareness, approval, and success of system and network infrastructure changes.-Liaises with vendors and other IT personnel for problem resolution.-Provides timely resolution of trouble and incident requests. -Delivery of projects and services within deadlines and financial objectives.-Development of solid business cases for new services and architecture, including analysis of return on investment.-Participates in technical training both locally and at out-of-town locations that may require overnight stays.

Lakeland

Working with small and medium project, mainly focused in a roll out of PCs and laptops city wide, replacing PCs, Laptops and Monitors for new ones. Worked in the upgrade of operating system to Windows 7 using standard City deployment methods. Also assisted in the monitoring, maintaining and repairing all City computers, laptops, tablets, copiers, printers and related network equipment. Received and created work orders via the City's established methods; ensuring they are completed in a timely manner and documented accordingly. Worked with Network and Telecom Technicians analyzing and correcting a variety of network and telecommunication problems. Worked with Telecommunications with the setup and transfer of IP network phones. Provide support to City's mobile workforce through the installation, maintenance and upgrades of wireless devices including Wi-Fi and 4G LTE technology. Performed tasks related with the process of creating, maintaining and removing Active Directory User and Computer accounts.Worked with the modification and documentation of enterprise security including computers, files, folders and Active Directory groups. Worked with monitoring and resolving networked devices for malware, spyware and viruses via Enterprise administration consoles. Assisted maintaining an accurate inventory of all City Wide technology equipment.

San Juan, Pr

Worked in a project which consisted of the design and installation of a new IT Infrastructure and implementation of an Accounting System. The project consisted of installing new Servers, computers, configuring a Storage array and a new network design, in order to protect the information and establish establishing a secure communication between desktop, laptops and IP printers(configured custom security settings for the Firewall and Antivirus). Also installed and configured backup schedules (including Cloud technologies) in order to protect the Business Data. Performed the configuration of an Accounting Software network-connected through multiple computers, seeking to improve the accuracy, performance and reliability of the business accounting, administrative processes and daily operations. Information and data from the existing manual processes was successfully entered and existing data from previous system were migrated within the new IT infrastructure. After all stages of implementation were completed, I was responsible of all IT equipment maintenance and monitoring, like network traffic, updates , monitoring the security and ensuring the applications data are completely protected through daily and weekly backups.

Puerto Rico

Rendering of Information Technology (IT) Audit services, in charge of performing walkthroughs and documenting results of test controls, procedures for IT General Controls (ITGCs) and automated controls (IT dependent controls). Worked in the testing and documentation of various Business Process controls such as Information Technology Security, Computer Operations, Control Environment, New Development of Software and Change Management. Experience in Sarbanes-Oxley 404 and SSAE 16 Audit methodologies. Developed experience in IT Audits within the Medical Insurance industry.

Puerto Rico

Service delivery of IT services which required in daily basis the scheduling of multiple services with corporate and domestic customers, in order to respond to technical requests to servers, PC/Laptop computers, storage sub-systems/drives, telecommunications systems as well as networking devices for both enterprise and end users; always in compliance with the outlined Service Level Agreements (SLA). Daily functions included identification, research and fix technical issues/incidents for a variety of vendor servers, mass storages, desktops, core legacy and networking devices and systems; providing Tier 4 and Deskside support. Responsible of several projects involving installation of Microsoft OS’s throughout multiple computers/servers, providing support to upgrades, patches, installation/configuration of new applications, and equipment deployed (independently and leading a small team). Also performed physical installation of Servers and storage devices and worked with implementation of SAN (Storage Area Network) and Server Virtual Machines (both New Implementations and Migrations). During service delivery always procured to provide an excellent customer service and advising customers on preventive maintenance and configurations which may avoid product failures or impact product performance.

Puerto Rico

Specialized in technical service to homes/business to multi-vendor systems (Desktops, Laptops, Servers, Workstations, Storage Units and Printers, among others).

Bachelor Of Business Administration (B.B.A.), Major In Computer Information Systems, Gpa: 3.50

Activities and Societies: -Member of the Association of Students of Information Systems and Statistics -First Student Conference.

Bachelor Of Business Administration (B.B.A.), Major In Accounting, 3.5