Manuela L. Email and Phone Number

-processing of international complaints and enquiries (E-Mail and Call)mediate between different parties or countries and translate correspondence- processing of national complaints and enquiries (E-Mail and Call) - chat Support for online sales handling of up to 5 customers at the same time and answer requests about the product and order process- queue cleaningresponsible to sort out incoming E-Mails and Letters and distribute the items to the responsible department

- handling of national and international breakdown casesfirst contact Support for German and English speaking customers in case of a vehicle breakdownorganisation of assistance on spot and benefits for the customer translate for customers abroad- 2nd level supporthandling escalations if needed and handling of customer requests during the breakdown and/or repair- Buddy for new starters attend to new colleaguessupport them in the first weeksanwer questionslistening to phone calls -blended service customer servicehandling of written enquiries and complaints of german customers

Senior Customer Consultant for Business Customers- processing of major orders of platinum business customers -handling customer requests via phone, email, fax and letter- handling complaints - accounting control - creation of corrected invoices - execution of contents of frame contracts - education of trainees - handling of English requests

Temporary Employment as customer consultant B2B

Telephone Operator in different telesales projects outbound