• Source, analyze, and vet content creators for TikTok, Instagram & YouTube campaigns, resulting in a 30% increase in client approvals.• Draft, review & send creator agreements.• Database management of content creators and influencers• Review written concepts & video drafts before publishing on social media to ensure they meet the required standards and align with the campaign's goals and branding.• Creation of briefs to clearly outline the campaign's requirements and expectations for creators.• Manage communication with creators, cutting negotiation time.• Track and evaluate key metrics to produce monthly marketing KPI reports, improving data accuracy.

-Create persuasive and conversion-driven creative briefs for content across email and text messages. -Implementation of digital communication strategies by analyzing customer information. -Drafting of corporate communications sent to customers.-Foster and maintain client relationships analyzing post-purchase surveys, resulting in an increase of 2 points in the NPS indicator.

Assertive communication with U.S. customers to provide a better purchase experience at eBay.I exceeded customer satisfaction targets by maintaining a satisfaction rate of over 85% through effective communication and skilful problem solving.