Manuel Didier

Manuel Didier Email and Phone Number

Associé, Manager de transition @ Le Vésinet, FR
Le Vésinet, FR
Manuel Didier's Location
Le Vésinet, Île-de-France, France, France
Manuel Didier's Contact Details

Manuel Didier work email

Manuel Didier personal email

n/a
About Manuel Didier

Over 20 years' experience with a high performance track record in notably competitive B2B Services businesses.CORE SKILLS:Business Development, C-Level Customer Relationship ManagementP&L management & dynamizationChange / transformation managementOperations management - up to 1,000 headcount in responsibilityNegotiation

Manuel Didier's Current Company Details
CONCILIUM

Concilium

Associé, Manager de transition
Le Vésinet, FR
Manuel Didier Work Experience Details
  • Concilium
    Associé, Manager De Transition
    Concilium
    Le Vésinet, Fr
  • Vocalcom
    Sales Director France - Ad Interim
    Vocalcom Jan 2024 - Oct 2024
    View
  • Tessi
    Crc Business Unit Director
    Tessi Nov 2018 - Oct 2023
    Boulogne-Billancourt Area, France
    In charge of Customer Relation Centers, France: 3 legal entities, 6 production sites, 25 customer accounts, 600 staff, Turnover 2022: 22.8M€• Economics: 37% turnover growth (16.6M€ FY18 > 22.8M€ FY22), +3,5 points of Ebitda (8,5% FY22)• Clients: Top 5 portfolio renegociation & re-engagement over 3 to 5 years• Operations reengineering: operational management lines refundation, Infrastructures (sourcing/negociation/relocation of the 2 main production sites), telephony platform rationalisation, Knowledge Management & Quality Monitoring applications implementation• Social: chairman of the social committees, social climate stabilization, negotiation of a work@home agreement, implementation of employment aids for 400K€ FY22).• Compliance / certifications: ISO 18295-1 certification renewal for the business unit (2022), Orias registration
    View
  • Europcar Mobility Group
    3C Programme Director - Transition Manager
    Europcar Mobility Group Feb 2018 - Nov 2018
    Paris Area, France
    Leading a global transformation project of Customer Relations organization & processes, over the 10 Europcar Corporate Countries.Managing an internal team of 10 Heads of Sces & PMOs + a project team of 5 Bearing Point consultants.Mains stakes with Outsourcing policy, internal teams adjustments & refundation, Telephony globalization, Process redesign, Salesforce evolutions & Knowledge Management.
    View
  • Mezzo Customer Care
    Ceo / President
    Mezzo Customer Care Jan 2015 - Oct 2017
    Lille
    MEZZO was a subsidiary to 3SI (OTTO Group) providing human & innovative inshore/nearshore/offshore-based CUSTOMER CARE solutions. Turnover: 17M€ FY16, Staff: 1000.Led a restructuration & redynamization plan over 3 years preparing the sale of the company to private investors.
    View
  • Data Base Factory (Comdata Group)
    Sales & Mkg Director
    Data Base Factory (Comdata Group) Sep 2011 - Dec 2014
    Paris
    CRM & Contact Center Outsourcing Services, Turnover: 45M€ (France, Europe, Offshore)
  • Concilium
    Associé
    Concilium Jan 2010 - Sep 2011
    Paris Area, France
    Transition manager - main engagements :- CUSTOMER RELATIONSHIP DIRECTOR for DOMEO (A Veolia / Homerve plc joint-venture - Turnover : 69M€ - Staff : 450 - Insurance solutions and home assistance provider)- OPERATIONS DIRECTOR for FREE SAS(French leading Internet and Telecom services provider - turnover 2 B€) - Management of the Bordeaux customer relations site (staff 400)
  • Umanis Managed Services (Call One)
    Managing Director
    Umanis Managed Services (Call One) Jan 2006 - Sep 2009
    Paris
    Umanis Managed Services (CallOne), is a subsidiary to the Umanis Group, providing Outsourcing Services (CRM & Call Center services).
    View
  • Teleperformance
    Business Unit & Sales Manager
    Teleperformance Jan 2002 - Dec 2005
    Paris
    TechCity Solutions - A subsidiary to Teleperformance Group :SALES MANAGER (2005) - Management committee memberBUSINESS UNIT MANAGER (2002 > 2004)
    View
  • The Concours Group
    Sales Manager, France
    The Concours Group 1999 - 2001
    Paris
    US-based start-up specialized in Management Development programmes, Research, and Consulting (IS&T, HR). Turnover 50M$Accounting for the sales development in the context of the French office launch

Manuel Didier Skills

Business Development Crm Team Management New Business Development Sales Management Management Outsourcing Pre Sales Sales Marketing Operations Management Human Resources Change Management Customer Service French Customer Relationship Management Negotiation Sales Manager

Manuel Didier Education Details

Frequently Asked Questions about Manuel Didier

What company does Manuel Didier work for?

Manuel Didier works for Concilium

What is Manuel Didier's role at the current company?

Manuel Didier's current role is Associé, Manager de transition.

What is Manuel Didier's email address?

Manuel Didier's email address is ma****@****adoo.fr

What schools did Manuel Didier attend?

Manuel Didier attended Ebs Paris - European Business School, Université Paris Cité.

What skills is Manuel Didier known for?

Manuel Didier has skills like Business Development, Crm, Team Management, New Business Development, Sales Management, Management, Outsourcing, Pre Sales, Sales, Marketing, Operations Management, Human Resources.

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