Manuel D' Souza Email & Phone Number

London, Gb

London, United Kingdom

- Network support for some of the world's biggest brands - Interacting and liaising constantly with our partners- Working closely with project management to deliver critical projects- Contributing ideas towards. Network designs- Network monitoring- Troubleshooting network faults- Implementing changes on live services as per the change request process- Supporting Cisco and Fortinet network solutions- Disciplined & analytical approach to problem-solving- Project delivery - design, solution troubleshoot, & implement

London, United Kingdom

London, United Kingdom

- Answer incoming calls – when 1st /2nd line is busy.- Respond to the case emails.- Communicate with the client if appropriate. Where possible attempt to resolve the customers concern. - Create Tickets for Support Calls – when 1st / 2nd line is busy. - Configurations of VoIP Phone Systems ( Asterisk, FreePBX).- Network Installations for Event Support - On rare occasions, where the resources are at their limit had to assist in installing network cables within offices and between offices.- Complete Management of the clients Networks, including All firewalls, Switches, Routers, Wireless Access Points and Wireless controllers.- Worked on Bonitasoft BPM 7.0.2.

Verna-Idc-Goa

Roles & Responsibilities: - Proactively monitored, maintained, and administered network systems connected to Company’s computing environment. The systems include, but are not limited to routers, switches, wireless access points, firewalls, and PBX/VOIP systems.- Proactively monitored, maintained servers and application systems connected to the Company’s computing environment. These systems and applications include, but are not limited to physical/virtual Windows servers, Linux Servers, Exchange, SQL, SharePoint, SAP, Active Directory, DNS, Monitoring, Data Backup, Storage, and EDI.- Administered and maintained monitoring, availability and performance tools/systems.- Added and enhanced monitors for various systems and applications.- Performed root cause analysis, troubleshooting, escalation, and notification of network, server, application, and security events as assigned. Conducted all necessary follow-up actions based on assignments, policy, and procedures.- Served as a direct point of contact for most customer (internal staff, external) and service provider interaction. Includes receiving and resolving requests via phone, email, and internal ticket system, escalating alerts/issues to appropriate parties, performing site perimeter checks, shipping/receiving duties, network cabling, and rebooting servers and network devices.- Taken the lead in responding to operational and security issues as assigned. Coordinated resolution efforts and prepare reports of findings.- Performed proactive network, server, and application services monitoring for communication, technical, and security problems.- As a team member, worked to meet or exceeded server level targets.- Updated and created internal documentation.- Gathered operational metrics and report them to Infrastructure Management.- Performed assigned duties as requested by management team.

Verna-Idc-Goa

Roles and Responsibilities:- Worked as a Team member of CommScope global 24/7 Network Operations Center.- Taken the responsibility for monitoring/maintenance of three Data Centers worldwide including networks of 150+ global locations of CommScope.- Configured LAN (Cisco Catalyst 2960, 3500, 4500, 6500, Nexus switches (intermediate), HP procurve Switches).- Routing, high availability & WAN configurations (BGP, OSPF, EIGRP & RIP), MPLS, Frame-Relay, PPP, GLBP, HSRP, VRRP.- Troubleshoot/configuration Cisco ASA Firewalls, ACS and Cisco controller based wireless Networks.- Designed and configured site-to-site and Hub and Spoke VPN’s.- Maintaied up to date network standardization, configuration and design documents.- Configured of Riverbed WAN optimization appliances.- Adhered to Network Security compliance and performed timely configuration backup.

Verna-Idc-Goa

Nuvem Salcette- Goa India

- Cover a wide range of Hotel administration, management processes and business analytics.- Hotel Management Software Suite includes, General Management Hotel Reservation Software (Billing Software), Hotel Reception Software and Hotel accounting software.

Goa - India

- Computer assembling and maintenance- Troubleshooting hardware and software problems- Installing and configuring the peripherals, components and drivers- Installing software and application to user standards.

Master Of Science (Msc), Information Technology, First

Bachelor'S Of Computer Application, Computer Programming, Specific Applications, Distinction