Manuel Filloy Email & Phone Number

Houston, Texas, Us

Leveraging my industry experience, I administer daily SAN tasks on disk arrays from 3PAR, PowerMax 2K and 8K series, VMAX3, Isilon x410/F800, Power Scale F900 Nodes, and Dell EMC Elastic Cloud Storage. By planning and designing the infrastructure, I oversee Data Center, SAN, NAS, Object Storage, and Brocade SAN Fabric Architecture, and maintenance. To validate the availability and integrity of IT infrastructures, I prepare HA/Replication and Data Protection solutions with Single/Multi-Site, SRDF Sync and Async, including Cascaded/Concurrent replication, and Metro active-active setups.Key Accomplishments:► Facilitated the Director in equipment procurement and yearly budget planning to support company operations and growth by researching the latest technologies within the market.► Mentored new hires on SAN, NAS, Brocade and object storage architecture, data center architecture standards, and team operations by praising achievements, growth and recognizing improvement barriers.► Negotiated better deals, obtained timely support and service, and influenced the direction of Information Technology by leveraging quality relations with vendors and industry associations.► Participated in industry events, conferences, and forums to share knowledge and insights with peers.► Operated as a go-to person for mission-critical escalations, including post-mortem analysis and write-ups to minimize downtime, increasing SLA response times to 4-6 hours.► Worked closely with cybersecurity experts to identify and mitigate potential threats to SAN and NAS, such as ransomware, leveraging tools such as Ransomware Defender and building out Air Gap solutions.► Retained Brocade SAN fabrics with SANNav/BNA, and MAPS to optimize resources, improve performance, and proactively monitor and manage the SAN fabric.► Formulated a SAN infrastructure to accommodate growth/changing demands and transfer workloads by architecting a no-downtime migration environment using FC replication links.

Houston, Texas, Us

During this position, I collaborated with all platform teams, servers, applications, and executive management during HP split into HPE and HPI to reduce disruption and ensure a smooth transition. By serving as the primary point of contact for mission-critical escalations, I assure the meeting of SLAs and SLOs to identify improvement areas and conform to regulations and contractual obligations.Key Accomplishments:► Relocated app/server data and physically separated 300+ arrays and 2K+ SAN switches across 6 different remote data centers with site-to-site replication, consolidating systems and reducing costs associated with maintaining multiple systems.► Liaised with IT leaders and business stakeholders to develop and execute a multi-year IT strategy that aligned with the organization's goals and priorities. ► Identified opportunities to leverage SAN technology to support new business initiatives, such as big data analytics and virtualization.► Augmented backup team success rate of 97%-98% to enhance disaster recovery capabilities by utilizing HP Data Protector.► Maintained budgeting of SAN and BKP equipment purchases, including collaborating with vendors and testing new equipment in data centers to ensure cost-effectiveness and prioritize spending.► Completed duties above standard and attained promotion to lead the SAN and Backup Operations Teams consisting of 13+ Direct Reports and Contractors.

Houston, Texas, Us

As an Engineer IV and Team Lead, I Operated as a change manager to assure seamless implementations and examine emergency break and fix change requests. Completed duties as Incident Manager to offer suggestions on critical problems for prompt resolution and improved documentation/communications. Addressed SAN performance issues, security risks, and other operational challenges.Key Accomplishments:► Boosted staff development/performance to retain talent, increase employee engagement, foster innovation, and build a strong organizational culture by supporting training for new hires.► Proactively identified and addressed SAN performance issues, security risks, and other operational challenges before they impacted business operations. Used a variety of monitoring and analysis tools to identify bottlenecks, hotspots, and anomalies in SAN performance, and implemented solutions to optimize performance and ensure smooth operations.► Completed tasks through change management process for maintenance Windows and planned changes to refine processes and procedures over time.► Offered information to quickly resolve issues via proper training and process documentation by leading weekly incident reviews.

Houston, Texas, Us

Within this position, I completed daily operations of the Integrated Command Center by safeguarding staffing levels, establishing procedures, and interfacing with other teams. By creating ad-hoc and standard reports, I provided reliable information to management and VP.Key Accomplishments:► Led continuous technological improvement within Command Center to remain competitive, enhance the customer experience, and respond to changing market demands.► Documented quality processes based on ITIL v3 through knowledge transfer, accomplishing periodic designated SLAs and occupancy goals.► Boosted staff development and performance to advance vertical career and personal growth by formulating a formal development program.► Assisted staff members in productivity enhancement via proper technical training by functioning as a go-to resource.

Palo Alto, Ca, Us